SETTLEMENT EXAMPLES FOR 2005

The settlement summaries are organized under the prohibited grounds of discrimination in the Canadian Human Rights Act. Each summary indicates whether the complaint deals with an employment situation or arose in the provision of service.

It should be noted that the allegations in the summaries have not been substantiated. Settlements are entered into by the parties without prejudice, and without any admission of liability or wrongdoing.

Grounds of Discrimination

Disability
Race, Colour, National or Ethnic Origin, and Religion
Sex, Marital Status and Family Status
Age
Sexual Orientation

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Disability

Area: Employment
Area: Provision of Services

Employment

Ground(s): Disability
Area: Employment
Allegation:
The complainant was diagnosed with bipolar affective disorder and took short-term disability leave. He alleged that his requests for accommodation, graduated return to work, and long-term disability benefits were not dealt with adequately. He also alleged that when he reported incidents of harassment by coworkers, they were not investigated and dealt with appropriately.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.
Financial compensation for expenses related to filing the complaint.
Agreement to investigate allegations of harassment.
Internal search for suitable accommodated work.
Retirement package if accommodated job search not successful.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that she was denied the reclassification to a higher level given to all staff because she was on sick leave. Upon returning to work, she requested accommodation to meet her medical restrictions. She alleged that the position she was offered caused so much stress that she was unable to return. Subsequently, her employment was terminated.
Settlement:
Financial compensation for change in pay grade.
Financial compensation for costs related to stress, medical expenses, and education and skills development.
Letters of recommendation.
Resignation from position.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffered from stress-related illness. She alleged that her employer failed to accommodate her disability by finding her another position after a major reorganization.
Settlement:
Transfer to another position.
Financial compensation for lost wages.
Reinstatement of leave.
Financial compensation for expenses related to filing the complaint.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from kidney disease. He alleged that the respondent failed to accommodate him by refusing to consider him for a transfer to another city more suitable to his medical needs. He applied for various positions, but all were denied.
Settlement:
Transfer to another city.
Temporary one-year assignment while initial position retained.
Withdrawal of a related grievance.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from post-traumatic stress. He had worked for the respondent on contract for three years. He was the only contract employee not offered a new contract. The complainant alleged that the respondent did not renew his contract because of his disability.
Settlement:
Letter of regret.
Letter of confirmation of employment.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a medical condition that requires her to only work day shifts. Although she provided her employer with documentation confirming her need for this type of accommodation, the respondent made subsequent requests for additional medical information and failed to accommodate her as recommended by her doctor.
Settlement:
Reimbursement of vacation leave.
Letter confirming the respondent’s commitment to accommodate the complainant.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who suffers from psychological problems, worked at home on her doctor’s recommendation. She alleged that her employer decided to terminate that arrangement after more than two years, even though the medical assessment recommended that the accommodation continue.
Settlement: 
Letter of regret.
Financial compensation for pain and suffering.
Withdrawal of grievance.
Reinstatement of sick leave credits.
Medical reassessment.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who is dyslexic, alleged that he was not adequately accommodated when he underwent second-language testing. He stated that the testing facility did not provide him with the accommodation suggested or recommended by subject matter experts.
Settlement:
Provision of a reader for future re-tests and an opportunity to become comfortable with the reader.
Other accommodation to be developed through consultation with the treating health-care provider.
New policy to be incorporated in revised guidelines for assessing persons with disabilities.
Revised guidelines to include an example of accommodation related to dyslexia.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that she was denied a position because her vision was corrected by laser surgery. She was told that she did not meet the minimum physical standard.
Settlement:
Financial compensation for lost wages.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
Two employees alleged that the same employer refused to promote them because of their disabilities; one suffers from anxiety and depression and the other from a permanent knee injury. The employees further alleged that the employer pursued a discriminatory policy by denying promotions to employees who were being accommodated.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for lost wages, severance pay and interest.
Financial compensation for lost benefits.
Financial compensation for expenses related to the complaints.
Letters of regret.
Review of practices related to the promotion of employees who are being accommodated.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffered from depression and anxiety. She alleged that, following her return to work from sick leave, her employer eliminated her position. She applied for other positions at the company but was unsuccessful despite her qualifications.
Settlement:
Financial compensation for pain and suffering.
Financial compensation towards legal fees.
Letter of reference.
Letter of regret.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that his employer discriminated against him because he is alcohol dependent. He alleged that his employment was terminated after he was arrested for being drunk in a public place.
Settlement:
The matter was settled between the parties and the terms were not disclosed.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who is paraplegic, had been on long-term disability for many years with no prognosis for a return to work. He alleged that his employer terminated his employment, which affected his health and dental benefits.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complaint was filed on behalf of a young woman with dyslexia. The complaint alleged that the woman was denied a job because the employer thought she would be unable to do the work.
Settlement:
Letter of regret.
Identification of a work-program that would allow the complainant to work in a support position.
Agreement to keep a position open when the work-program ends.
Formalization of the hiring process for support personnel.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has multiple sclerosis. He alleged that his employer disclosed details of his disability without his consent, did not accommodate his disability in a timely manner and denied him a job that would have enhanced his career opportunities.
Settlement:
Financial compensation for pain and suffering.
Letter of regret.
Transfer to another position within the organization.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from memory loss, fatigue and anxiety as a result of an accident. She alleged that her employer refused to transfer her to a part-time position suited to her functional limitations. Further, her employer terminated her employment.
Settlement: 
Continuation of wages for a specified period.
One year to find a new job.
Financial compensation for pain and suffering.

Ground(s): Disability and family status
Area: Employment
Allegation:
The complainant, who uses crutches, obtained a contract with her employer for the summer. She alleged that her employer terminated her employment because of her disability. She further alleged that her termination was related to her family status, as her husband also worked for the company.
Settlement:
Financial compensation for lost wages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that her employment was terminated because of her disability (neck and shoulder injuries). She was reinstated shortly thereafter, but without any compensation for lost wages.
Settlement:
Financial compensation for general damages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that his employer discriminated against him by refusing to accommodate his knee injury and by forcing him to retire earlier than anticipated.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.
Financial compensation for consultation fees.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that his employment was terminated because of his disability (shoulder surgery and heart condition).
Settlement:
Financial compensation for general damages.
Agreement to forgive an amount owed to the company.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from a mild allergy to bee stings. He alleged that he was denied re-employment with the employer because of his disability.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from social anxiety disorder and depression. He alleged that the respondent refused to accommodate his disability, which would have facilitated his return to work.
Settlement:
Commitment to accommodate the complainant when fit and able to return to work.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant is diabetic. He was offered a position in the field of air traffic control. He alleged that when he advised his prospective employer of his medical condition, the offer of employment was rescinded.
Settlement:
Accommodation of the complainant’s medical restrictions.
Job-related training to begin at the next available training session.
Remuneration for the period of time required for training.
Term position effective immediately.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a mobility impairment and uses a wheelchair. She alleged that the respondent’s place of business was inaccessible to her and that her requests for accommodation were ignored.
Settlement:
Modifications to the workplace to make it accessible to the complainant.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who has lupus, alleged that her supervisor encouraged her quit her job, and then tried to have her fired. She also alleged that her supervisor failed to accommodate her by reducing the situations where she might be subjected to a high degree of stress.
Settlement:
Letter of regret.
Transfer into a position that meets her functional limitations.
Withdrawal of negative performance appraisal from her file.
Withdrawal of a related grievance.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from depression. He alleged that his employer failed to accommodate his disability.
Settlement:
Changes to the complainant’s hours of work.
Creation of a point of contact for future concerns.

Ground(s): Disability
Area: Employment
Allegation:
The complainant was addicted to alcohol and prescription drugs. He alleged that after advising his supervisor of his disability, his position was eliminated and he was relieved of his management duties. This triggered a severe depression for which he took several months of leave.
Settlement:
Financial compensation for pain and suffering.
Re-crediting of sick leave.
Special leave with pay.
Sealing of the complainant’s personnel file unless a relapse affects his performance.

Ground(s): Disability
Area: Employment
Allegation:
The complainant hurt her back at work while serving a client. She alleged that her employer failed to accommodate her at work and forced her to take leave without pay.
Settlement:
Financial compensation for pain and suffering.
Withdrawal of related grievances.
Review of accommodation policy.

Ground(s): Disability
Area: Employment
Allegation:
The complainant tendered his resignation while he was in the midst of a psychotic episode. He alleged that his employer ignored his subsequent efforts to return to work and that he was not later considered for another job.
Settlement:
Complainant rehired.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from depression. She alleged that the respondent discriminated against her by refusing to accommodate her disability and denying her disability benefits.
Settlement:
Financial compensation for general damages.
Agreement to forgive an outstanding debt.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who worked as a cleaner, injured his lower back. He alleged that his employer refused to accommodate his disability and refused to renew his contract.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that she applied for several management positions and consistently failed the tests. She was subsequently diagnosed with a learning disability and an attention deficit disorder. She alleged that she asked to be accommodated during future testing, but the accommodation was refused. She also alleged that the testing policy discriminated against people with learning disabilities.
Settlement:
Eventual appointment to a permanent position as a manager.
Temporary acting assignments at the same level pending the availability of a permanent position.
Financial compensation for pain and suffering.
Letter of regret.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from a lumbar strain and a permanent knee injury. She alleged that her employer refused to renew her contract because of her disability.
Settlement:
Financial compensation equal to a year’s salary.
Financial compensation for pain and suffering.
Financial compensation for legal fees and other costs.
Letter of regret.

Ground(s): Disability
Area: Employment
Allegation:
The complainant works as a truck driver. He was called to take a drug screening test. When the result was positive, he was suspended, then demoted to another job, which entailed a change of workplace and reduced hours of work.
Settlement:
The parties settled the complaint without disclosing the details of the settlement.

Grounds: Disability
Area: Employment
Allegation:
The complainant suffers from a mental disability (obsessive compulsive disorder). She alleged that her employer failed to accommodate her and terminated her employment because of her disability.
Settlement:
Financial compensation for pain and suffering.
Payment to the complainant’s pension fund.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a learning disability and attention deficit disorder. She applied for a management position and was invited to write a standardized test. She informed the organization of her need for accommodation when writing tests, but the accommodation was denied.
Settlement:
Financial compensation for pain and suffering.
Opportunity to write the test with proper accommodation.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffered an ankle injury and, later, a back injury. She alleged that during her recovery times, she was pressured and intimidated into returning to work although her injuries had not fully healed. Subsequently, her employment was terminated.
Settlement:
Financial compensation for hurt feelings.
Financial compensation for lost wages.
Reimbursement of legal fees.
Financial compensation for career training for future employment.
Reimbursement of medical expenses.

Ground(s): Disability and sex
Area: Employment
Allegation:
The complainant suffers from depression, alcoholism and bulimia. She had previously worked for the employer and was seeking re-employment. She alleged that, during the re-employment process, she was told that no administrative positions were available to accommodate her, even though other employees had received accommodation. The complainant further alleged that, during her previous period of employment, she had been assaulted by a male co-worker who was disciplined but later promoted.
Settlement:
The matter was discussed by the parties and considered resolved.

Ground(s): Sex and disability
Area: Employment
Allegation:
The complainant alleged that her employer and supervisor discriminated against her by failing to provide her with a harassment-free work environment and by refusing to accommodate her disability. She alleged she was sexually harassed by her supervisor. Although her doctor had recommended that she not be in close contact with that supervisor, he was allowed to work in an area she had to walk by in order to perform some of her job duties.
Settlement:
Financial compensation for pain and suffering and legal fees.
Financial compensation for repayment of benefits.
Withdrawal of a related grievance.
Withdrawal of a civil action.

Ground(s): Age and disability
Area: Employment
Allegation:
The complainant alleged that the respondent terminated her employment because of her age and disability. She was aged 57 and had disc and kidney problems. She missed several days at work due to testing, surgery and recovery, and she was subsequently dismissed.
Settlement:
The parties agreed to terms of settlement, which were not disclosed.

Ground(s):Disability
Area: Employment
Allegation:
The complainant suffers from depression and bipolar affective disorder. He was a part-time employee in a position that required carrying a firearm. He experienced depression and consulted his doctor, who advised him to take leave. The complainant did so without informing the employer of the nature of his illness. When he was ready to return to work, he disclosed the nature of his illness and his employment was terminated.
Settlement:
Reinstatement.
Financial compensation for general damages.
Ongoing joint medical monitoring of accommodation and treatment compliance.
Reinstatement of seniority.
Commitment to an ongoing review of the accommodation policy.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has generalized arthritis. He alleged that he had carried out a number of contracts for the respondent before applying for a permanent position. Since the duties were the same, the complainant expected to obtain the position. The selection process required him to undergo a medical examination. The complainant alleged that the respondent had refused him the position owing to his disability.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a learning disability. She alleged that she applied for a management position and was invited to write a standardized test. She informed the employer of her need for accommodation and was told this would be discussed with the agency responsible for testing. She alleged that the accommodation was inadequate. Although the time to write the test was extended, no alternative testing methods were offered.
Settlement:
Financial compensation for pain and suffering.
Letter of regret.
Reaffirmation of commitment to accommodation.
Review of the accommodation policy and revision if necessary.
Report to be provided to the Commission within six months.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged discrimination when the employer did not accommodate his disability (tendinitis of the elbow), which led the complainant to resign. He further alleged that the employer refused to rehire him because he had made a worker’s compensation claim.
Settlement:
Financial compensation for pain and suffering.
Agreement that there is no impediment to rehiring the complainant in the future.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that the employer discriminated against him by cancelling a planned deployment and by failing to accommodate his disability (perceived psychological disorder).
Settlement:
Financial compensation for lost wages.
Financial compensation for pain and suffering.
Educational expenses.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who has cerebral palsy, alleged that her workplace was inaccessible and that the employer refused to accommodate her to the point of undue hardship.
Settlement:
Development of a process to ensure accommodation of employees in the future.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that the employer failed to accommodate her disability (environmental sensitivity) and eventually terminated her employment.
Settlement:
Evaluation of the complainant’s fitness to return to work and functional limitations.
Designation of a return-to-work plan in conjunction with physicians.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that her employer failed to accommodate her disability (degenerative disc disease). She stated that, following an injury to her back, her employer accommodated her for a period of time, but then advised her that it could no longer do so since that would require creating a new position, something it was not prepared to do.
Settlement:
Independent medical assessment to determine whether the complainant can perform all of the job duties and what accommodation she requires.
Employer’s support for reconsideration of the complainant’s claim for long-term disability benefits, if it is determined that she is not fit to perform her job duties with accommodation.
Six months of short-term disability benefits (less benefits already received).

Ground(s): Disability
Area: Employment
Allegation:
The complainant, a long-time employee, became incapacitated and was subsequently diagnosed with depression. After a period of leave, she asked to return to work with modified duties. The complainant alleged that her employer refused to provide an assignment that would allow her to return to work on a part-time basis.
Settlement:
Financial compensation in lieu of notice.
Severance pay.
Financial compensation for general damages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant was working for the employer when he developed medical problems related to a herniated disc. The complainant provided the employer with a letter from his doctor indicating that he would be unable to work until further notice. He eventually went on long-term disability leave. When the complainant informed the employer that he was fit to return to work on a part-time basis, he alleged that his employment was terminated.
Settlement:
Letter of regret.
Letter of reference.
Compensation for pain and suffering.
Human rights training for staff.
Implementation of an anti-discrimination policy, in consultation with the Commission.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that she became depressed because of the way her manager treated her. She alleged that she was harassed about her medical information when applying for short-term disability benefits. She further alleged that her manager advised her that if she did not return to work, the company would assume that she had resigned.
Settlement:
Financial compensation for general damages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has Tourette’s syndrome. He alleged that, when he had been at work for a few months, his employer gave him an additional assignment that caused him problems related to his disability. The complainant alleged that his employer was aware of his disability but terminated his employment before exploring all possible avenues of accommodation.
Settlement:
Financial compensation for pain and suffering.
Letter of reference.
Introduction to potential employers.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who suffers from depression, alleged that her supervisor revoked an acting appointment and increased her workload. She alleged that her employer failed to accommodate her disability.
Settlement:
Sensitivity training on disability issues for the employer’s staff, in consultation with the Commission.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant had surgery and took leave as a result. She alleged that while she was away her position was eliminated, and her employer refused to consider her for other positions.
Settlement:
Financial compensation for pain and suffering.
Reimbursement of legal fees.
Retiring allowance.
Financial contribution to a non-profit organization.
Financial compensation for lost income.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffered from a stress-related illness. She alleged that her employer fired her after she took short-term leave.
Settlement:
Financial compensation for pain and suffering.
Letter of apology.

Ground(s): Disability
Area: Employment
Allegation:
The complainant was hospitalized because of high blood pressure. She alleged that, after advising management that she could no longer work after normal working hours, her employment was terminated.
Settlement:
Financial compensation for pain and suffering equivalent to two months’ wages.

Ground(s): Disability
Area: Employment
Allegation:
During the course of her employment, the complainant was diagnosed with stress, anxiety and depression. Her doctor advised her employer that she would require some short-term leave, as well as modified hours and duties upon her return to work. When the complainant returned to work, she was advised that her services were no longer required and her employment was terminated.
Settlement:
The matter was settled between the parties and the terms were not disclosed.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who has a stress-related illness, alleged that her employer did not live up to the terms of a settlement negotiated in a previous complaint. The parties agreed to return to mediation to renegotiate the issues in question.
Settlement:
Reimbursement of sick leave, vacation leave and pension adjustments.
Offers of alternate work.
Accommodation of the complainant where necessary.

Ground(s): Disability
Area: Employment
Allegation:

The complainant alleged that her employment was terminated because she was perceived to be drug dependent. She refused to take a drug detection test because her employer would not allow her union representative to be present.
Settlement:
Financial compensation for pain and suffering.
Agreement to rehire the complainant if she passed a medical exam, including a drug test.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who is an insulin-dependent diabetic, alleged that his employment was terminated when he had to be absent from work because of his disability.
Settlement:
Financial compensation for pain and suffering.
Letter of regret.
Commitment to the duty to accommodate.
Agreement from the complainant not to seek re-employment.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffers from arthritis. He alleged that his employer refused to accommodate his disability by not providing him with modified duties and by frustrating his attempts to provide relevant medical information.
Settlement:
Disability pension.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant was injured at work, and her employer initially accommodated her disability by modifying her duties. Her employer then requested that she increase her hours of work on a gradual basis to full-time hours. When she refused, as recommended by her doctor, she alleged that she was subjected to progressive discipline, which resulted in the termination of her employment.
Settlement:
Financial compensation for pain and suffering.
Letter of recommendation.
Amended record of employment.

Ground(s): Disability
Area: Employment
Allegation:

The complainant, who has cancer, alleged that his employer terminated his employment on learning that he had to stop working temporarily to undergo treatment.
Settlement:
The complaint was settled between the parties and the terms were not disclosed.

Ground(s): Disability
Area: Employment
Allegation:
The complainant was in a car accident. She alleged that her employer was not supportive of her doctor’s recommendation for a gradual return to work. The employer requested an independent medical evaluation and, as a result, asked her to return to work immediately. Upon her return to work, her employment was terminated.
Settlement:
Financial compensation for pain and suffering.
Representation fees.
Letter of employment.

Ground(s): Disability
Area: Employment
Allegation:

The complainant, who suffers from depression, alleged that three managers had forced her to leave work, and on one occasion she was refused access to the building where she worked.
Settlement:
Financial compensation for complaint-related expenses.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a learning disability. He alleged that the respondent refused to accommodate him by not providing remedial training. He also alleged that the respondent did not renew his contract because of his disability.
Settlement:
Extension of the complainant’s employment contract with all employment-related benefits.

Ground(s): Disability, family status
Area: Employment
Allegation:

The complainant suffered from depression. Although he had not informed his employer of this condition, he alleged that the employer ought to have known since he had advised him of his family status, wept at work and had problems concentrating. He further alleged that his employer had terminated his employment despite knowing about his situation and unstable health.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for legal costs.
Letter of confirmation of employment.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that her employer discriminated against her by failing to provide her with a harassment-free work environment and by failing to accommodate her because of a disability. The complainant fell at work and sustained multiple injuries as a result. She alleged that she was forced to perform duties beyond her medical restrictions, despite having provided the employer with notes from her doctor. She further alleged that she was subjected to unwelcome comments from her co-workers.
Settlement:
Independent medical assessment of the complainant.
Compensation for the time spent in connection with the examination.
Agreement to accommodate the complainant by eliminating night shifts.
Access for the respondent to the complainant’s medical information for accommodation purposes.

Ground(s): Disability
Area: Employment
Allegation:

The complainant filed two complaints: one against his employer and the other against his union. He has a sleep disorder and cannot work night shifts. He alleged that his employer would not accommodate him by allowing him to work day shifts, even though he provided a note from his doctor. In his second complaint, he alleged that his union did not support him when he asked to work day shifts.
Settlement:
The matter was resolved between the parties and the terms were not disclosed.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who sustained two injuries at work, alleged that her employer refused to accommodate her disability and terminated her employment.
Settlement:
Financial compensation for lost wages.
Vacation pay.

Ground(s): Disability
Area: Employment
Allegation:
The complainant suffered from a stress-related illness. He alleged that his employer refused to accommodate his disability by giving him different work and eventually terminated his employment.
Settlement:
Financial compensation for pain and suffering.
Letter of apology.
Amendment to employment records.

Ground(s): Disability
Area: Employment
Allegation:
The complainant had been a contract employee for several years when he required a hip replacement due to injuries sustained at work. Disability insurance claims were approved for his injury. He alleged that the employer did not accommodate his limitations and eventually terminated his employment.
Settlement:
Offer of contract employment with a possible extension.
Self-identification as a member of an employment equity group (persons with disabilities) to facilitate a broader range of suitable employment opportunities.
Designation of a human resources advisor to assist with a search for a permanent job.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has multiple sclerosis and is unable to stand for long periods. She alleged that her employer failed to modify her job duties to accommodate her. She further alleged that she was forced to choose between taking disability leave and having her employment terminated.
Settlement:
Financial compensation for general damages.
Letter of apology.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a mobility impairment. She applied to participate in a volunteer program. She alleged that she was accepted into the program, but when a medical advisory board reviewed her application, her acceptance was rescinded. She was told that she would not be able to participate in the program safely.
Settlement:
Honorarium for having helped make the program more accessible.
Change in the policy regarding individuals with disabilities, so that medical review boards consult with treating physicians.
Commitment to accommodate applicants with disabilities.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, a bus driver, alleged that his employer retaliated against him for having filed a previous human rights complaint. The earlier complaint had alleged that his employer did not accommodate his disability, as recommended by his doctor.
Settlement:
Reinstatement of annual leave and payout of remaining leave.
Specified leave with benefits for a determinate period.
Financial compensation for general damages.
Removal of certain documents from the complainant’s file.
Letter of reference.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has a learning disability. She alleged that her supervisor criticized her work unfairly and made jokes at her expense. She eventually resigned.
Settlement:
Letter of reference.
Payment for expenses incurred in pursuing the complaint

Ground(s): Disability, age
Area: Employment
Allegation:
The complainant, a 55-year-old man, has an illness that affects his concentration and is exacerbated by stress. He alleged that the employer discriminated against him by failing to accommodate him and trying to force him to retire.
Settlement:
Financial compensation for pain and suffering.
Application of vacation and personal leave credits to the outstanding balance of sick leave advanced, with the remaining balance to be forgiven.
Extension of leave without pay until the complainant’s retirement.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has lupus. She alleged that her employment was terminated because she took sick leave.
Settlement:
Financial compensation for general damages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that the respondent did not renew her term employment because of a work accident and that her performance was evaluated during a period when she was returning from half-time sick leave.
Settlement:
Letter of apology.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:

The complainant, who has multiple sclerosis, alleged that her employer, by refusing her a work schedule recommended by her doctor, failed to accommodate her disability.
Settlement:
Adjustment of the complainant’s work schedule to reflect the doctor’s recommendations.
Briefing session for employees on multiple sclerosis and non-visible disabilities.
Occupational training, with half of the training program to be determined by one of the two parties.
Reinstatement of leave.
Letter of regret.
Withdrawal of related grievances.

Ground(s): Race, colour, national or ethnic origin, disability
Area: Employment
Allegation:
The complainant, who is of Chinese origin, alleged that her manager treated her harshly and unfairly. She began to suffer from depression and took short-term medical leave. When she returned to work, she applied for a transfer to a different unit, but her request was denied. In addition, she was told to resume work full time as soon as possible, despite her doctor’s recommendation that she work part time until her health improved. The complainant eventually resigned.
Settlement:
The matter was resolved between the parties and the terms were not disclosed.

---

Provision of Services

Ground(s): Disability
Area: Provision of service
Allegation:
The complainant alleged that the respondent, a television broadcaster, discriminated against him and other deaf individuals in the provision of services by failing to provide close-captioned broadcasts. The complaint alleged that newscasts were frequently not captioned in a timely manner, and that other broadcasts and commercial advertisements were also not captioned.
Settlement:
Close-captioning of all programs.
Discussions with the Canadian Association of Media Advertisers and the Media Directors Council to encourage them and their clients to support and supply close-captioned commercials for broadcast.
Review, within one year, of options for close-captioning program promotions.
Ongoing liaison between the respondent and members of the deaf, deafened and hard of hearing community for comments on the respondent’s close-captioning performance.
Financial compensation to the complainant for pain and suffering.
Issuance of a joint press release with the Commission.

Ground(s): Disability
Area: Provision of Service
Allegation:
The complainant is blind and has limited manual dexterity. He alleged that the respondent, a cell-phone service provider, discriminated against him by failing to provide direct operator assistance for his cellular phone and by pursuing a policy that prevented people with visual impairments from using a cellular phone in the same manner as non-visually impaired persons.
Settlement:
Partial reimbursement of the complainant’s cell-phone bill.
Provision of 411 and call completion services.
Agreement to meet to discuss the possibility of making user-friendly cell-phones for the visually impaired.

Ground(s): Disability
Area: Provision of service
Allegation:
The complainant alleged that, due to obesity, he could not fit into a single seat when travelling by air. He alleged that the airline required that he book two seats for a particular flight, because the flight was heavily booked. When he got on the flight, however, he found that there were many empty seats, and he had paid for two tickets unnecessarily.
Settlement:
Reimbursement of the cost of the extra ticket.

Ground(s): Disability
Area: Provision of services
Allegation:
The complainant has bi-polar affective disorder. She alleged that the respondent, a financial institution, repeatedly contacted her regarding an issue of account fraud. The callers were aggressive and treated her rudely.
Settlement:
Return of funds taken from the complainant’s account.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Provision of services
Allegation:
The complainant has multiple sclerosis. She alleged that the respondent denied her loan insurance because her income (which included a Canada Pension disability pension and disability benefits from her previous employer) was insufficient.
Settlement:
Financial compensation for general damages.

Ground(s): Disability (learning disability)
Area: Provision of services
Allegation:
The complainant has a learning disability. She alleged that the respondent failed to accommodate her needs when she participated in a government training program..
Settlement:
Letter of apology.
Financial compensation for pain and suffering.
Review of policies related to accommodating students’ needs.

Ground(s): Disability
Area: Provision of Services
Allegation:
The complainant is visually impaired. She alleged discrimination in the provision of a service on the basis of disability when the respondent treated her differently than other passengers.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for expenses related to the complaint.
Reimbursement of the complainant’s legal fees.
Donation to a school for guide dogs.

Ground(s): Disability
Area: Provision of service
Allegation:
The complainant has attention deficit hyperactivity disorder, depression and a learning disability. He alleged that, when he applied for a job requiring a security clearance, the issuing office denied the clearance because of certain incidents in which his disabilities may have affected his behaviour.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for complaint-related expenses.

Ground: Disability
Area: Provision of service
Allegation:
The complainant, who suffers from multiple sclerosis and uses an electric wheelchair, alleged that the respondent failed to accommodate his disability by not providing him with a wheelchair-accessible facility.
Settlement:
Financial compensation for pain and suffering.
Agreement by the respondent to work with the complainant to ensure

Race, Colour, National or Ethnic Origin, and Religion

Area: Employment
Area: Provision of Services

Employment

Ground(s): Race and national or ethnic origin
Area: Employment
Allegation:
The complainant is of Chinese origin. He alleged that his employment was terminated when the security level assigned to his position was upgraded, and he failed to obtain the necessary clearance.
Settlement:
The matter was settled between the parties and the terms were not disclosed.

Ground(s): Sex and national origin
Area: Employment
Allegation:
The complainant alleged that the respondent terminated her employment without giving her a reason. She asked the employer for an explanation, but did not get a specific answer. She concluded that her termination might have been related to her national origin and the fact that she was pregnant.
Settlement:
Reinstatement.
Removal of information about the termination from the file.

Ground(s): National or ethnic origin and religion
Area: Employment
Allegation:
The complainant, a security guard, alleged that he was relieved of some of his duties because he is a Muslim of Afghan origin. He said he had not broken any rules and had a good employment record.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Race, colour, national or ethnic origin
Area: Employment
Allegation:
The complainant, a woman of African origin, alleged that she had been harassed by her co-workers. They made comments to her about her accent, her appearance and her name, and they  treated her differently. She complained to management, but nothing was done to correct the situation. The complainant therefore quit her job.
Settlement:
Financial compensation for pain and suffering.
Letter of confirmation of employment.

Ground(s): Race national or ethnic origin
Area: Employment
Allegation:
The complainant alleged that the respondent refused to hire her for a permanent full-time position because she is of Polish origin, and subsequently terminated her temporary employment.
Settlement:
Letter of reference.
Financial compensation for pain and suffering.

Ground(s): Race, colour, national or ethnic origin 
Area: Employment
Allegation:
The complainant alleged that the respondent refused to hire him because he is originally from Pakistan. He applied for a position and was interviewed. During the interview he alleged that he was questioned about his national or ethnic origin.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.

Ground(s): Race, national or ethnic origin
Area: Employment
Allegation:
The complainant, who is of Indian origin, alleged that his employer failed to provide him with a harassment-free work environment. He said that one of the managers printed and circulated an e-mail consisting of racist jokes.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Race, colour and national or ethnic origin
Area: Employment
Allegation:
The complainant is black and of African origin. She alleged that the respondent treated her differently and refused to hire her.
Settlement:
Financial compensation for pain and suffering.
Letter of apology.

Ground(s): Race, colour, national or ethnic origin and disability
Area: Employment
Allegation:
The complainant, a black woman, suffered from stress and anxiety. She alleged that her manager treated her differently by denying her opportunities for training, and that he refused to renew her term employment.
Settlement:
Letter of apology.
Training for the manager on harassment and accommodation in the workplace.
Financial compensation to cover the cost of a training program for the complainant.

Ground(s): National or ethnic origin
Area: Employment
Allegation:
The complainant, an Aboriginal woman, alleged that her supervisor did not consider her to be Aboriginal and treated her differently from other Aboriginal employees.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Sex, race and colour
Area: Employment
Allegation:
The complainant, a black woman, alleged that her supervisor treated her unfairly when he assessed her work performance.
Settlement:
Financial compensation for general damages.

Ground(s): Race, national or ethnic origin
Area: Employment
Allegation:
The complainant, who is white, was employed at a social service agency operated by a First Nation. She alleged that she was subjected to harassment and harsh treatment because she is not Aboriginal. She found the situation so stressful that she eventually resigned.
Settlement:
Financial compensation for general damages.

Ground(s): Religion
Area: Employment
Allegation:
The complainant is a Jehovah’s Witness. She alleged that the respondent discriminated against her by refusing to hire her. She stated that she was successful in the screening process and interviews. She alleged, however, that questions were asked about her religion during the reference check. Subsequently, the respondent told her that her work history indicated she was not a suitable candidate.
Settlement:
Financial compensation for pain and suffering.
Costs of retraining.
Review of the background check process to ensure sensitivity to the prohibited grounds of discrimination.
Letter of reference.

Ground(s): Race, colour
Area: Employment
Allegation:
The complainant worked for his employer through a personnel agency. He alleged that he was not hired on a permanent basis when the company began staffing positions, while others with less service were hired. He believed he was treated this way because he is black.
Settlement:
Financial compensation for pain and suffering.
Agreement that the complainant will not return to work for the employer.

Ground(s): Colour, national or ethnic origin, sex, age
Area: Employment
Allegation:
The complainant had a contract with the respondent to find and refer professional employees. She alleged that the company denied jobs to people because of their sex, colour, age, and national or ethnic origin.
Settlement:
Financial compensation for general damages.
Distribution of a written reminder to management of its obligations under the Canadian Human Rights Act .

Ground(s): Religion
Area: Employment
Allegation:
The complainant cannot work on Sundays because of her religious beliefs. She alleged that, because of this, her supervisor required her to work every Saturday. Eventually, her employment was terminated.
Settlement:
Financial compensation for general damages.
Letter of regret.

Ground(s): Race, colour, national or ethnic origin, disability
Area: Employment
Allegation:
The complainant, who is of Chinese origin, alleged that her manager treated her harshly and unfairly. She began to suffer from depression and took short-term medical leave. When she returned to work, she applied for a transfer to a different unit, but her request was denied. In addition, she was told to resume work full time as soon as possible, despite her doctor’s recommendation that she work part time until her health improved. The complainant eventually resigned.
Settlement:
The matter was resolved between the parties and the terms were not disclosed.

Ground(s): Race, national or ethnic origin
Area: Employment
Allegation:
The complainant, a term employee, is originally from Africa. She alleged that her employer treated her more harshly than the other employees and made her work harder. Other term employees were given permanent jobs ahead of her. In the end, she decided to resign.
Settlement:
Termination allowance.
Letter of reference.

Ground: Race, colour, national or ethnic origin
Area: Employment
Allegation:
The complainant, who is not Aboriginal, alleged that she was paid less than her Aboriginal colleagues and was not provided with similar benefits.
Settlement:
Three-year contract without competition and with full benefits.
Retroactive pay for an agreed-upon period.
Revision of the respondent’s preferential hiring policy to include the hiring of non-Aboriginal employees on contract with the same benefits as permanent staff.

Ground(s): Race, colour, national or ethnic origin
Area: Employment
Allegation:

The complainant, who is Métis, was employed by a provincially regulated company as a driver. The company contracted the complainant’s services to a federal government department. The complainant filed three complaints: one against his employer, one against the federal government department and one against his supervisor. He alleged that he was disciplined more harshly than others following a vehicle accident, which led to the suspension of his authorization to drive and the termination of his employment.
Settlement:
Financial compensation for medical expenses.
Re-assignment.
Publication of an article on the Métis Association.

Ground(s): Race, colour, national or ethnic origin, religion, sex
Area: Employment
Allegation:
The complainant, a black woman, alleged that her supervisor harassed her by making unwelcome comments and jokes. She alleged that her employer did nothing to address the problem, and that it eventually terminated her employment.
Settlement:
Financial compensation for lost wages and severance.
Letter of regret.

Ground(s): Religion
Area: Employment
Allegation:
The complainant, a Muslim woman, alleged that she was subjected to harassment, differential treatment and the termination of her employment because of her religion.
Settlement:
Financial compensation for general damages.

Ground(s): Religion, sex
Area: Employment
Allegation:
The complainant alleged that she was discriminated against and harassed by a co-worker because of her sex and Pentecostal religion . She alleged that the co-worker made derogatory remarks about her religion and sexually harassed her. She said that she reported the harassment to her supervisor, but the latter refused to speak to the co-worker. The complainant subsequently resigned.
Settlement:
Withdrawal of the complaint.

Ground(s): Race, national or ethnic origin
Area: Employment
Allegation:

The complainant worked for a First Nation as a term employee. She alleged that her employer denied her benefits, refused to hire her as a permanent employee and paid her less than other staff members because she is not Aboriginal.
Settlement:
Performance evaluation and a subsequent raise in pay.
Acknowledgment by the complainant that the respondent has a preferential hiring policy and that only Aboriginal employees are given full-time jobs.

Ground(s): Race, national or ethnic origin
Area: Employment
Allegation:
The complainant, an immigrant from Tunisia, alleged that the respondent had denied him a trainee position despite the fact that he had been selected and passed the tests. The respondent stated that there were only two trainee positions and the complainant had come third.
Settlement:
General damages.

Ground(s): Colour, national or ethnic origin, family status
Area: Employment
Allegation:

The complainant worked for a First Nation as a child-care worker. She alleged that her employer discriminated against her because she is not Aboriginal, and because she is separated from her Aboriginal husband, also an employee. The employer was aware that her husband harassed her at work but did not intervene. Eventually the employer dismissed the complainant.
Settlement:
Withdrawal of the complaint.

Ground(s): Marital status, colour
Area: Employment
Allegation:
The complainant alleged that his employer refused to transfer him to another city because he is black and in a common-law relationship with another employee who is white. He was told that there was no position available in the other city for his spouse, although other recent hires were transferred there.
Settlement:
Letter of regret.
Postings for the complainant and his spouse.
Withdrawal of a related grievance.

---

Provision of Services

Ground(s): Race, colour, national or ethnic origin
Area: Provision of service
Allegation:
The complainant alleged that he was not allowed to disembark a bus although other passengers were allowed to get off to smoke. He was the only person of Asian origin on the bus. When he complained, he was ordered off the vehicle. He returned to his seat, but the driver insisted he get off and alerted security personnel. Eventually, the police were called. The complainant had to spend the night at a friend’s home.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.

Ground(s): Race, colour, national or ethnic origin
Area: Provision of services
Allegation:
The complainant, who is French-Congolese, filed two complaints: one against her employer and the other against her supervisor. She alleged that she was harassed by her supervisor, that she was unfairly evaluated, that her work was the target of closer scrutiny and that her employment contract was terminated prematurely.
Settlement for both complaints:
Letter of regret.
Financial compensation for pain and suffering.

Ground(s): Race, colour, national or ethnic origin
Area: Provision of services
Allegation:
The complainant, who is black, alleged that his request to transfer his RRSP from one financial institution to another was denied.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.

Ground(s): Race, colour, national or ethnic origin
Area: Provision of services
Allegation:
The complainant, who is Aboriginal, alleged that he was detained by security guards. He said he was singled out because of his race and treated more harshly than non-Aboriginal people. When he complained to supervisory staff, they refused to intervene.
Settlement:
Statement recognizing the importance of customer service.
Reminder to the employees involved of the importance of customer service.

Sex, Marital Status and Family Status

Area:  Employment
Area: Provision of Services

Employment

Ground(s): Sex
Area: Employment
Allegation:
The complainant advised her employer that she was pregnant. Subsequently, another person was hired to do her work and the complainant was let go two months before the end of her contract.
Settlement:
Financial compensation for pain and suffering.
Agreement to re-hire the complainant when she is ready to return to work.

Ground(s): Family status
Area: Employment
Allegation:
The complainant alleged that he was treated differently after returning to work from parental leave. He felt he had no choice but to resign.
Settlement:
Letter of reference.
Financial compensation for general damages.
Career outplacement program.
Access to Employee Assistance Program.

Ground(s): Sex and national origin
Area: Employment
Allegation:
The complainant alleged that the respondent terminated her employment without giving her a reason. She asked the employer for an explanation, but did not get a specific answer. She concluded that her termination was related to her national origin and the fact that she was pregnant.
Settlement:
Reinstatement.
Removal of information about the termination from the file.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that she was sexually harassed at work, that her complaints of harassment were not dealt with by her supervisor, and that her term employment was terminated because she complained. She also alleged that she was screened out of a subsequent job competition.
Settlement:
Letter of regret.
Financial compensation for lost wages.
Financial compensation for pain and suffering.
Commitment to a harassment-free work environment.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her employer failed to provide her with a harassment-free workplace. She alleged that a co-worker sexually harassed her by making suggestive comments, touching her inappropriately, and sending pornography through the e-mail.
Settlement:
Financial compensation for pain and suffering.
Removal of certain documents from the complainant’s personnel file.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her employer terminated her employment and hired a man with less experience. She also alleged that a co-worker harassed her during the course of her employment by making demeaning comments.
Settlement:
Financial compensation for lost wages.
Removal of certain documents from the complainant's personnel file.

Ground(s): Sex
Area: Employment
Allegation:
One month before returning from maternity leave, the complainant was told that her position had been eliminated as part of a reorganization of her work unit. The complainant alleged that she was not treated fairly because she had been away on maternity leave.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for lost wages.
Letter of reference.

Ground(s): Sex
Area: Employment
Allegation:
The complainant, a transsexual, alleged that she was harassed and treated differently by her employer during the transition period from male to female. She was asked to comply with the company’s dress code for men, and made to feel unwelcome at work.
Settlement: 
Changes to the company’s Personal Appearance Policy and training for all employees.
Removal of a letter from the complainant’s personnel file.
Letter of regret.
Financial compensation for pain and suffering.
Financial compensation for legal fees.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that, after she told her supervisor she was pregnant, her performance appraisals became negative and she was harassed so much that she resigned.
Settlement:
Rehired and transferred to a position in another region.
Financial compensation for lost wages.
Financial compensation for expenses related to the complaint.
Financial compensation for pain and suffering.

Ground(s): Sex and family status
Area: Employment
Allegation:
The complainant filed two complaints; one against her employer and one against her supervisor. She alleged that her employer failed to provide her with a harassment-free workplace upon her return to work after maternity leave. She said her supervisor refused to provide her with shift schedules that met her needs and refused to modify her duties as recommended by her physician.
Settlement:
Letter of regret.
Letter of reference in return for the complainant’s resignation.
Financial compensation for pain and suffering.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her supervisor sexually harassed her and propositioned her repeatedly. She didn’t complain about the harassment out of fear that her supervisor would retaliate. When the supervisor decided to leave the company, he recommended that the complainant be dismissed for poor performance, and this recommendation was acted upon by his replacement. The complainant then decided to disclose the harassment, but the new supervisor did not want to discuss it.
Settlement:
Financial compensation for general damages.

Ground(s): Sex and family status
Area: Employment
Allegation:
The complainant alleged that her supervisor criticized her work unfairly because she took maternity leave. As a result, the complainant became ill and had to resign.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Disability and family status
Area: Employment
Allegation:
The complainant, who uses crutches, obtained a contract with her employer for the summer. She alleged that her employer terminated her employment because of her disability. She further alleged that her termination was related to her family status, as her husband also worked for the company.
Settlement:
Financial compensation for lost wages.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her supervisor ignored her and denied her temporary acting assignments which were given to junior male employees. When her contract ended, a man was hired to fill her position.
Settlement:
Removal of negative performance appraisal from the complainant’s file.
Letter of regret.
Financial compensation for lost wages and benefits.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that the respondent failed to accommodate her because of her pregnancy by cutting short her term employment on the pretext that she could not wear the standard uniform and equipment.
Settlement:
Letter of regret.
Financial compensation for lost wages.
Financial compensation for pain and suffering.
Changes to the policy on uniforms and equipment for pregnant officers.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her employer denied her assignments and training during her pregnancy. She further alleged that the employer did not allow her to return to her rank on the call-back list after her maternity leave.
Settlement:
Financial compensation for pain and suffering.
Training in use of the employer’s carts.
Withdrawal of grievances related to the complaint.

Ground(s): Age and family status
Area: Employment
Allegation:
The complainant is over 60. He alleged that his employer laid him off while retaining other employees with less seniority who were younger, who were related to members of the Band Council or who were both.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.
Development of a lay-off policy.

Ground(s): Sex
Area: Employment
Allegation:
The complainant worked on a boat. She alleged that there was resistance to women working on vessels from some of her male co-workers. She alleged that a co-worker told her she was not wanted on the boat, and that the captain would refuse to report to work if she was onboard. She complained to her employer, but the matter was not dealt with appropriately. She also alleged that she was denied permanent employment opportunities in favour of men with less seniority.
Settlement:
Reimbursement of legal fees.
Reimbursement of costs for marine courses taken, and proposed training towards a new career.
Financial compensation for pain and suffering.

Ground(s): Disability and sex
Area: Employment
Allegation:
The complainant suffers from depression, alcoholism and bulimia. She had previously worked for the employer and was seeking re-employment. She alleged that, during the re-employment process, she was told that no administrative positions were available to accommodate her, even though other employees had received accommodation. The complainant further alleged that, during her previous period of employment, she had been assaulted by a male co-worker, who was disciplined but later promoted.
Settlement:
The matter was discussed by the parties and considered resolved.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that her employer refused to accommodate her during her pregnancy. She was a probationary employee with a company that had a zero-tolerance policy of absenteeism. She was frequently ill at work and was hospitalized on two occasions. At the end of her probation, her employment was terminated because of her absenteeism.
Settlement:
Financial compensation for pain and suffering.

Ground: Sex
Area: Employment
Allegation:
The complainant alleged that her employer did not give her the necessary support during her training and terminated her employment because she was pregnant and was about to go on maternity leave.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Sex and disability
Area: Employment
Allegation:
The complainant alleged that her employer and supervisor discriminated against her by failing to provide her with a harassment free work environment and by refusing to accommodate her disability. She alleged she was sexually harassed by her supervisor. Although her doctor had recommended that she not be in close contact with that supervisor, he was allowed to work in an area she had to walk by in order to perform some of her job duties.
Settlement:
Financial compensation for pain and suffering and legal fees.
Financial compensation for repayment of benefits.
Withdrawal of a related grievance.
Withdrawal of a civil action.

Ground(s): Sex, race and colour
Area: Employment
Allegation:
The complainant, a black woman, alleged that her supervisor treated her unfairly when he assessed her work performance.
Settlement:
Financial compensation for general damages.

Ground(s): Age and family status
Area: Employment
Allegation:
The complainant had more than 24 years’ service and was over the age of 60. He alleged that his employer terminated his employment in order to create a position for a relative of a senior manager.
Settlement:
Letter of reference.
Financial compensation for pain and suffering.
Financial compensation related to the pension plan and benefits.
Financial compensation for legal fees.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that she had been a victim of harassment by a co-worker due to her sex. She claimed that the employer had not taken the necessary action to correct the problem.
Settlement:
Financial compensation for pain and suffering.
Confirmation of zero tolerance for harassment.
Withdrawal of a related complaint.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that the employer discriminated against her by terminating her employment after learning that she was pregnant.
Settlement:
Financial compensation for pain and suffering.
Training for all managers and supervisors on the duty to accommodate.

Ground(s): Sex
Area: Employment
Allegation:
The complainant was employed at a call centre through a temporary placement agency. Her employment was terminated when she was four months pregnant.
Settlement:
Financial compensation for general damages.

Ground(s): Sex
Area: Employment
Allegation:
The complainant, a truck driver, alleged that she was treated differently than her male colleagues because the dispatcher did not assist her when she encountered difficulties in transit and he was rude in his comments to her.
Settlement:
Financial compensation for pain and suffering.
Letter of regret.
Training program for employees.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that the employer failed to accommodate her when she became ill during pregnancy, and that the employer continued to demand the same level of productivity and threatened her with loss of employment.
Settlement:
The complainant’s resignation.
Letter of regret.
Financial compensation for pain and suffering.
Training for management personnel on the duty to accommodate.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that the respondent discriminated against her by treating her differently and terminating her employment. The complainant was working as a driver when she was involved in an accident. She was subsequently suspended pending an investigation. Later, her employment was terminated despite what she said was an otherwise clean driving record. She alleged that male employees who were involved in accidents were not dismissed.
Settlement:
Financial compensation in lieu of notice.
Development of a policy on accident prevention and discipline.

Ground(s): Marital status, colour
Area: Employment
Allegation:
The complainant alleged that his employer refused to transfer him to another city because he is black and in a common-law relationship with another employee who is white. He was told that there was no position available in the other city for his spouse, although other recent hires were transferred there.
Settlement:
Letter of regret.
Postings for the complainant and his spouse.
Withdrawal of a related grievance.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that the employer discriminated against her by terminating her employment when she became pregnant. The complainant learned that she was pregnant soon after being hired. She informed her supervisor and, shortly thereafter, was told that she would be released because she was unreliable and not suitable for the position.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Sex
Area: Employment
Allegation:
The complaint alleged that her employer terminated her employment when she developed a pregnancy-related illness during her probation period. She alleged she was told that her poor health was the reason for her employment termination.
Settlement:
Lost wages for three months.
Temporary position following maternity leave.
Permanent position once one becomes available.

Ground(s): Sex
Area: Employment
Allegation:
The complainant alleged that, upon her return to work following maternity leave, her job was altered to remove responsibilities. She said her employment was eventually terminated, although the term employee hired to replace her during her leave was retained.
Settlement:
Financial compensation for pain and suffering.
Letter of apology.

Ground(s): Sex
Area: Employment
Allegation:

The complainant alleged that her employer refused to renew her contract while she was on maternity leave.
Settlement:
Financial compensation for pain and suffering.
Special compensation.
Reimbursement of legal fees.

Ground(s): Disability, family status
Area: Employment
Allegation:
The complainant suffered from depression. Although he had not informed his employer of this condition, he alleged that the employer ought to have known since he had advised him of his family status, wept at work and had problems concentrating. He further alleged that his employer had terminated his employment despite knowing about his situation and unstable health.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for legal costs.
Letter of confirmation of employment.

Ground(s): Colour, national or ethnic origin, sex, age
Area: Employment
Allegation:
The complainant had a contract with the respondent to find and refer professional employees. She alleged that the company denied jobs to people because of their sex, colour, age, and national or ethnic origin.
Settlement:
Financial compensation for general damages.
Distribution of a written reminder to management of its obligations under the Canadian Human Rights Act .

Ground(s): Race, colour, national or ethnic origin, religion, sex
Area: Employment
Allegation:
The complainant, a black woman, alleged that her supervisor harassed her by making unwelcome comments and jokes. She alleged that her employer did nothing to address the problem, and that it eventually terminated her employment.
Settlement:
Financial compensation for lost wages and severance.
Letter of regret.

Ground(s): Religion, sex
Area: Employment
Allegation:

The complainant alleged that she was discriminated against and harassed by a co-worker because of her sex and Pentecostal religion . She alleged that the co-worker made derogatory remarks about her religion and sexually harassed her. She said that she reported the harassment to her supervisor, but the latter refused to speak to the co-worker. The complainant subsequently resigned.
Settlement:
Withdrawal of the complaint.

Ground(s): Colour, national or ethnic origin, family status
Area: Employment
Allegation:

The complainant worked for a First Nation as a child-care worker. She alleged that her employer discriminated against her because she is not Aboriginal, and because she is separated from her Aboriginal husband, also an employee. The employer was aware that her husband harassed her at work but did not intervene. Eventually the employer dismissed the complainant.
Settlement
Withdrawal of the complaint.

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Provision of Services

Ground(s): Sex
Area: Provision of services
Allegation:
The complainant, a transsexual, alleged discrimination in the provision of a government service. She alleged that the respondent refused to record her name and gender properly, and kept more identification on her than it did for other clients.
Settlement:
Verbal expression of regret.
Agreement to provide the service requested in a non-discriminatory way.
Changes to the personal information in the complainant's records.

Ground(s): Sex
Area: Provision of services
Allegation:
The complainant alleged that she was repeatedly asked for additional information while applying for a credit card. She gave up after three months. Her husband, on the other hand, an older man in the same income bracket, was issued a card within one week of his application.
Settlement:
The matter was resolved between the parties and the terms were not disclosed.

Age

Area: Employment

Employment

Ground(s): Age
Area: Employment
Allegation:
The complainant, a young man under 20, alleged that his employment was terminated during his probationary period because of his age. He alleged that he was treated differently by his supervisor and that comments were made regarding his youth.
Settlement:
Financial compensation for lost wages.
Financial compensation for general damages.

Ground(s): Age
Area: Employment
Allegation:
The complainant worked as a truck driver. He alleged that his employment was terminated when he reached age 65. He did not know the company had a retirement policy and had been told he could continue working as long as he had a valid driver’s license.
Settlement:
Financial compensation for general damages.

Ground(s): Age
Area: Employment
Allegation:
The complainant’s position was abolished during a reorganization. The complainant alleged that he lost his job because his employer wanted to keep younger employees.
Settlement:
Reinstatement of complainant with all the benefits associated with his new duties.
No break in seniority.
Financial compensation for legal fees.

Ground(s): Age and family status
Area: Employment
Allegation:
The complainant is over 60. He alleged that his employer laid him off while retaining other employees with less seniority who were younger, who were related to members of the Band Council or who were both.
Settlement:
Letter of regret.
Financial compensation for pain and suffering.
Development of a lay-off policy.

Ground(s): Age
Area: Employment
Allegation:
The complainant alleged that his employer reduced his hours of work and hired younger people to perform his duties. In a subsequent complaint, he alleged that his employer retaliated against him for having filed the first complaint.
Settlement:
Guarantee of a minimum number of hours of work per week.
Agreement to communicate with each other in a timely manner when concerns arise in the future.

Ground(s): Age
Area: Employment
Allegation:
The complainant was over the age of 45. She alleged that her employment contract had not been renewed and that the competitions she entered for permanent positions were always cancelled. She said that the respondent hired university graduates to fill those positions.
Settlement:
Financial compensation for pain and suffering.
Complainant decided not to go back to work for the respondent.

Ground(s): Age
Area: Employment
Allegation:
The complainant is over 60. She alleged that the respondent asked for her date of birth on an application form. She received positive feedback during the interview, but subsequently learned that she had not been successful. She tried to find out why she had not been offered the job but her calls to the company were not returned.
Settlement:
Agreement to consider changing the manner in which the company communicates with unsuccessful job applicants.
Letter of regret.
Financial compensation for pain and suffering.

Ground(s): Age
Area: Employment
Allegation:
The complainant alleged that, once he turned 65, his employer refused to give him work.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Age
Area: Employment
Allegation:
The complainant is over 60. He alleged that his employer did not consider him for a promotion, expressed a desire to transfer him and excluded him from significant meetings. He was temporarily relegated to a junior work station.
Settlement:
Financial compensation for lost wages.
Financial compensation for general damages.
Outstanding vacation pay.
Financial compensation for legal fees.

Ground(s): Age and disability
Area: Employment
Allegation:
The complainant alleged that the respondent terminated her employment because of her age and disability. She was aged 57 and she had disc and kidney problems. She missed several days at work due to testing, surgery and recovery, and she was subsequently dismissed.
Settlement:
The parties agreed to terms of settlement which were not disclosed.

Ground(s): Age and family status
Area: Employment
Allegation:
The complainant had more than 24 years’ service and was over the age of 60. He alleged that his employer terminated his employment in order to create a position for a relative of a senior manager.
Settlement:
Letter of reference.
Financial compensation for pain and suffering.
Financial compensation related to the pension plan and benefits.
Financial compensation for legal fees.

Ground(s): Age
Area: Employment
Allegation:
The complainant alleged that he had been terminated because of his age (60). The respondent maintained that he had terminated the complainant’s employment because his performance was not acceptable.
Settlement:
Financial compensation for pain and suffering.

Ground(s): Age
Area: Employment
Allegation:
The complainant alleged that his employment was terminated solely because he had reached his 60th birthday, even though he was still capable of carrying out the duties of the position.
Settlement:
Lost wages for one summer.
Financial compensation for pain and suffering.
Letter of regret.
Continued employment in another position.

Ground(s): Age
Area: Employment
Allegation:

The complainant alleged that he was being forced to retire at age 60, although he was fully capable of carrying out all the duties of his position.
Settlement:
Agreement to allow the complainant to remain until he reaches 25 years of service.

Ground(s): Age
Area: Employment
Allegation:
The complainant, who is 47 years old, alleged that he was denied education assistance normally provided to younger employees. The complainant also alleged that remarks about his age were made and written comments included in his personnel file.
Settlement:
Removal from the complainant’s file of all reference to his age or to the number of years he could remain as an employee.
Assurance that having filed a complaint will not negatively affect his employment.
Financial compensation for future tuition and books.
Reimbursement for tuition and books for past courses.

Ground(s): Disability, age
Area: Employment
Allegation:
The complainant, a 55-year-old man, has an illness that affects his concentration and is exacerbated by stress. He alleged that the employer discriminated against him by failing to accommodate him and trying to force him to retire.
Settlement:
Financial compensation for pain and suffering.
Application of vacation and personal leave credits to the outstanding balance of sick leave advanced, with the remaining balance to be forgiven.
Extension of leave without pay until the complainant’s retirement.

Ground(s): Colour, national or ethnic origin, sex, age
Area: Employment
Allegation:
The complainant had a contract with the respondent to find and refer professional employees. She alleged that the company denied jobs to people because of their sex, colour, age, and national or ethnic origin.
Settlement:
Financial compensation for general damages.
Distribution of a written reminder to management of its obligations under the Canadian Human Rights Act.

Sexual Orientation

Area: Provision of Services

Provision of Services

Ground(s): Sexual orientation
Area: Provision of Service
Allegation:
The complainant alleged that she and her partner were denied a government service because of their sexual orientation.
Settlement:
Letter of regret.
Financial compensation.
Agreement to discontinue a related complaint.

Ground(s): Sexual orientation
Area: Employment
Allegation:
The complainant alleged that, during a job interview, he was asked inappropriate questions about his sexual orientation. In the end, the complainant got the job.
Settlement:
Letter of regret.
Training for all interviewers on the Canadian Human Rights Act.