What is an internal dispute resolution process?

An internal dispute resolution process is a procedure (or set of procedures) that an employer or service provider develops to deal with allegations of discrimination. If an individual raises a human rights concern, the internal dispute resolution process can address and potentially resolve it.

The Canadian Human Rights Commission looks for three things in an internal dispute resolution process before referring a discrimination complaint to it.

  • Can the process respond to discrimination complaints?
  • Can the process provide appropriate solutions? (For example, compensating a person or giving someone back their job)
  • Is the process “reasonably available” to people? The Commission considers a process “reasonably available” if it is fair, flexible, efficient and effective.

The goal of a dispute resolution process is to obtain an outcome that satisfies both sides of the dispute. If either side is not happy with the result, they can then ask the Commission to deal with the discrimination complaint.

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