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Secretary General's Column

August 2005

On August 8, 2005, the Commission released its report No Answer :  A Review of Government Communications Services With People Who Are Deaf, Deafened, Hard of Hearing or Who Have a Speech Impediment. The findings of the report clearly indicate that these types of services must be improved to meet the needs of a significant group of Canadians in a modern and effective manner.

The Commission has begun its follow-up work with Treasury Board to encourage the development of an action plan for the federal government and put in place systems that will ensure access to Government Services for all.

This report was produced under the Commissions’s new Proactive Initiatives program, created in 2004. The objective of the program is to look into systemic issues that have an impact on a group of people or on the overall Canadian human rights system and to propose action and solutions to address these issues.