Memorandum of Understanding
between
the Canadian Human Rights Commission
and
Purolator Courier Ltd.

The Canadian Human Rights Act was adopted by Parliament to give effect to the principle that all individuals should be treated equally. In recognition of this important principle, the Canadian Human Rights Commission (the Commission) strongly supports preventive strategies aimed at reducing discrimination in the workplace and in the provision of goods and services to the general public.

Purolator Courier Ltd. (Purolator) and the Commission recognize that it is in the best interests of all parties to collaborate on preventive measures aimed at reducing discrimination in the workplace and to work together to resolve allegations of discrimination as early as possible.

Purolator and the Commission undertake to collaborate to prevent discrimination within the organization through training and education.

Purolator and the Commission undertake to identify ways to maximize the benefits of early dispute resolution mechanisms before a human rights complaint is filed.

Upon learning of a human rights dispute in the workplace, Purolator will immediately utilize its internal complaint procedure, as set out in its Workplace Relationship Policy, to try and reach a resolution. Should this fail, Purolator will contact the Commission in order to initiate means to resolve the dispute before a human rights complaint is filed. In turn, the Commission will offer available solutions, including but not limited to the provision of neutral mediators to resolve the disputes, and where appropriate, assistance in the development or enhancement of workplace policies related to human rights matters, and the provision of training on the prevention of human rights abuses in the workplace.

When a complaint is filed under the Canadian Human Rights Act, the parties undertake, in appropriate cases, to resolve allegations of discrimination as early as possible. Measures such as all party discussions, joint identification of the issues and alternative dispute resolution may be utilized.

When a complaint cannot be resolved, Purolator will cooperate in all subsequent steps to ensure that the complaint process is completed in a timely manner taking into consideration the unique nature of its operations.

The Commission undertakes to ensure that its processes are flexible, transparent, objective, and professionally conducted.

Purolator and the Commission agree that their representatives will meet regularly to promote a good working relationship between the two organizations, and that this memorandum of understanding will be reviewed after 12 months of the date of signature to assess progress.

Nothing in this memorandum of understanding derogates from the powers of the Commissioners under the Canadian Human Rights Act, nor imposes any additional legal or financial obligations on Purolator not provided for under the Canadian Human Rights Act.

MODIFICATION

This Memorandum of Understanding can be modified at any time with the agreement of both parties.

David Langtry, Commissioner
Canadian Human Rights Commission

Stephen Gould, Senior Vice-President, Human Resources
Purolator Courier Ltd.

Signed at Mississauga
on the 17th day of the month of November 2006.