Overview

Expanding Knowledge

Strategic Initiatives

NO ANSWER II

A Review of Federally Regulated Organizations’
Telephonic Communications with People Who Are
Deaf, Deafened or Hard of Hearing

September 2006

This report is also available in .pdf format

© Minister of Public Works and Government Services 2006
Cat. No. HR21-60/2006E-HTML
0-662-49353-2

Table of Contents

Executive Summary

1. Introduction

2. Background

3. Legislative and Policy Authorities

4. Approach and Methodology

5. Results

6. Analysis And Conclusions

7. Recommendations

Appendix A: Advocacy Groups
Appendix B: Response Form
Appendix C: Glossary of Abbreviations
Appendix D: Memorandum of Understanding