Overview

Expanding Knowledge

Strategic Initiatives

NO ANSWER

A Review of Government of Canada
Telephonic Communication with
People Who Are Deaf, Deafened, Hard of Hearing, or Have a Speech Impediment

July 2005

This report is also available in .pdf format

© Minister of Public Works and Government Services 2005
Cat. No. HR21-57/2005E-HTML
0-662-40921-3

Table of Contents

Executive Summary

1. Introduction

2. Background

3. Legislative and Policy Authorities

4. Approach and Methodology

5. Results

6. Analysis And Conclusions

7. Recommendations

Appendix A: Advocacy Groups
Appendix B: Response Form
Appendix C: Glossary of Abbreviations