2016-17 Performance and caseload information

Strategic Outcome: Equality of opportunity and respect for human rights

Performance Indicator Target Actual
Number of Canadians who are informed about and protected by the CHRA and the EEA 1.2 million 2.26* million

*Rounded to two points decimals.

In 2016–17, the Commission informed a large number of Canadians about the CHRA and the EEA through various program activities. Highlights include:

  • The Commission’s websites (the main CHRC website, the Human Rights Maturity Model website, and the National Aboriginal Initiative website) attracted 347,749 unique visitors looking for information, policies and guidance. The Commission also reached a total of 13,124 followers on Facebook and Twitter.
  • Through its promotion work, the Commission provided webinars, training sessions, presentations, keynote addresses and met with stakeholders, reaching a total of 14,417 individuals.  
  • The Commission’s work in employment equity audits reached a potential audience of more than 286,620 persons in various federally regulated workplaces.
  • Through its National Aboriginal Initiative, the Commission reached 3,786 leaders and influencers from Indigenous communities across Canada. 
  • The Commission received 17,287 calls and managed a caseload of over 2,527 discrimination complaints; the resolved complaints that affected employment policy or practice or the denial of goods, services, facility or accommodation had a potential impact on 1,570,551 individuals.


Caseload of human rights complaints at the Canadian Human Rights Commission – 5-year trend

Caseload of human rights complaints at the Canadian Human Rights Commission – 5-year trend

From fiscal year 2012–13 to 2014–15, the Commission’s caseload was steadily decreasing. However, beginning in 2014, the trend began to change. Between 2014–15 and 2015–16, the Commission’s caseload increased by 17%. Then again, between 2015–16 and 2016–17, we saw our caseload increase by 24%.

Projected analysis based on the 5 previous years shows that the caseload will steadily increase by approximately 4 per cent in each year from 2017–18 to 2021–22.