Complain to another agency about accessibility

Right now, the Accessibility Commissioner can only deal with complaints about harm related to accessibility plans, feedback processes and progress reports under the Accessible Canada Regulations. If your complaint is about something else, you may be able to complain to another federal or provincial agency.

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Federal agencies

These federal agencies also deal with accessibility complaints in certain areas:

Canadian Human Rights Commission: Deals with complaints about discrimination and harassment in the federal government and federally regulated organizations.

Canadian Transportation Agency Deals with complaints related to accessibility in the federal transportation network. The federal transportation network includes passenger travel between provinces or outside of Canada by plane, train, bus or ferry.

Canadian Radio-television and Telecommunications Commission Deals with complaints related to accessibility in the broadcasting (radio and television) and telecommunications (telephone and internet) sectors.

Federal Public Sector Labour Relations and Employment Board Deals with complaints related to accessibility from federal public servants and parliamentary employees through the grievance process.

Provinces and territories agencies

the government of a province or territory

an organization that is regulated by a province or territory

Examples of organizations that are regulated by the provinces and territories:

schools, colleges and universities

hospitals, medical clinics and long-term care homes

restaurants

stores

gyms