Notice about timelines Currently, due to a high volume of complaints and limited resources, the Commission cannot guarantee processing times. We continue to triage and prioritize cases where the alleged discrimination is ongoing or severe. All cases are dealt with as efficiently as possible. The details of your complaint may result in faster or slower processing times.
You need to know
- You should file a complaint at the Commission within 12 months of the incident or treatment that you wish to complain about. This rule still applies even if you are also using a separate process at another organization to raise your complaint. The Commission can make exceptions to this timeline in certain circumstances.
- You can file a complaint on behalf of others if you have their consent.
- You don't need to pay a fee to file a complaint.
- You don't need to hire a lawyer or get other legal assistance. If you decide to hire legal help, you are responsible for paying the associated costs.
- The Commission is impartial, and it does not take your side or the respondent's.
Follow the steps and answer the questions to help us direct your complaint
Make sure you are bringing your complaint to the right organization
Find information on the Commission's complaint process
Learn about the level of service we promise to provide you, and find out how you can help us serve you better