Access to Information Act Report 2023-24


1. Introduction

This is the Canadian Human Rights Commission's (the Commission) Annual Report to Parliament, submitted pursuant to section 94 of the Access to Information Act and section 20 of the Service Fees Act.

The purpose of the Access to Information Act is to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government. It also sets out requirements for the proactive publication of information.

Section 94 of the Access to Information Act requires that the head of every government institution prepare, for submission to Parliament, an annual report on the administration of the Act within the institution during each fiscal year.

This report describes the work of the Commission’s Access to Information and Privacy Office for the fiscal year 2023-2024.

About Us

The Commission was established by Parliament through the Canadian Human Rights Act (CHRA) in 1977. It has a broad mandate to promote and protect human rights. This includes screening and, where possible, mediating discrimination complaints, representing the public interest in the litigation of complaints, and conducting research in consultation with rights holders and stakeholders, issuing public statements, and tabling special reports in Parliament.

The Commission is committed to working with the Government of Canada as well as domestic and international partners and stakeholders to ensure continued progress in the protection of human rights, including Canada’s implementation of the rights and obligations enshrined in the human rights treaties to which Canada is a party.

The Commission also has a mandate under the Employment Equity Act and supports the Accessibility Commissioner and the Pay Equity Commissioner in carrying out their mandates under the Accessible Canada Act and the Pay Equity Act, respectively. It also provides support to the Federal Housing Advocate as legislated by the National Housing Strategy Act. The Commission is also the designated body responsible for monitoring the Government of Canada’s implementation of the United Nations Convention on the Rights of Persons with Disabilities (CRPD), in accordance with article 33.2 of the Convention.

Our Mandate

The Commission protects the core principle of equal opportunity and promotes a vision of an inclusive society free from discrimination by:

  • promoting human rights through research and policy development;
  • protecting human rights through a fair and effective complaints process;
  • representing the public interest to advance human rights for all Canadians;
  • auditing employers under federal jurisdiction for compliance with employment equity;
  • helping federally regulated employers and service providers create a barrier-free Canada through the proactive identification, removal, and prevention of barriers to accessibility;
  • promoting women’s equality by ensuring that federal public and private sector organizations value the work done by women in the same way as they value work done by men; and
  • driving change on key systemic housing issues and advancing the right for housing for all in Canada.

2. Organizational Structure

The ATIP Office is organizationally housed within the IM/IT Division, which is part of the Corporate Management Branch. In fiscal year 2023-2024, the ATIP Unit was composed of an ATIP Coordinator, a Senior ATIP Adviser, a Senior ATIP Analyst, an ATIP Analyst, and an ATIP Officer.

The ATIP Unit processes formal and informal requests, consultations and complaints the Commission receives pursuant to the Access to Information Act and the Privacy Act, and produces Annual Reports and the Info Source in accordance with these Acts.

Furthermore, the ATIP Unit provides subject matter expert advice and training to all staff, compiles statistics as required, and prepares weekly reports to provide updates with respect to the active access to information requests, consultations, and complaints submitted to the Office of the Information Commissioner for senior management.

In accordance with the Treasury Board Secretariat requirements, the ATIP Unit prepares the list of completed access to information requests and publishes them on Open Canada.

The Commission fulfills its proactive publication requirements under Part 2 of the Access to Information Act by proactively publishing the required information by the required timelines. During the reporting period, the following offices were responsible for fulfilling the requirements set out in sections 82 to 88 of the Access to Information Act:

  • Financial Services Division;
  • Administrative Services Division; and
  • Interim Chief Commissioner’s office.

Lastly, the Commission was not party to any service agreements under section 96 of the Access to Information Act during the reporting period.

3. Delegation Order

The Delegation Order sets out the powers, duties, and functions for the administration of the Access to Information Act that have been delegated by the head of the institution, the Interim Chief Commissioner.

The Interim Chief Commissioner has delegated her decision-making authority under the Access to Information Act to the Director General of the Corporate Management Branch. The power to process requests is delegated to the ATIP Office. As the functional delegate, the Director General oversees the processing of requests and the handling of complaints.

Please refer to Appendix A for a copy of the Signed Delegation Order.

4. Performance 2023-2024

During the period under review, April 1, 2023, to March 31, 2024, the Commission’s total number of Access to Information requests were as follows:

  • 40 new requests were received;
  • 1 request was outstanding from the previous reporting period; and
  • 1 request was outstanding from more than one reporting period.

Of these, 33 requests were closed during this reporting period, and 9 were carried over to the next reporting period as follows: 4 were carried over within legislated timelines and 5 were carried over beyond legislated timelines to the next reporting period (2024-2025). Of the 2 requests outstanding from the previous reporting periods, 1 was completed within legislated timelines, and the second one was completed beyond legislated timelines.

During this 2023-2024 reporting period, the Commission received 16 more access to information requests than last reporting year, which represents an increase of 40%.

The type of request sources of the 40 new requests received during this period were:

  • 2 from Media
  • 0 from Academia;
  • 10 from Business (Private Sector);
  • 1 from Organization ;
  • 21 from Public; and
  • 6 Decline to identify.

Of the 33 requests closed during this period, 3,095 relevant pages were processed and 1,584 pages were released. The disposition of each request was as follows:

  • 5, or 15%, and totalizing 149 pages, were All disclosed;
  • 11, or 33%, and totalizing 2,945 pages, were Disclosed in part;
  • 1, or 3%, and totalizing 1 page were All exempted;
  • 8, or 24%, were No records exist;
  • 1, or 3%, were Request abandoned; and
  • 7, or 21%, were Neither confirmed nor denied.

The completion times of the 33 access to information requests closed during this reporting period were as follows:

  • 14 requests took 1 to 15 days;
  • 12 requests took 16 to 30 days;
  • 2 requests took 31 to 60 days;
  • 5 requests took 61 to 120 days;
  • 0 requests took 121 to 180 days;
  • 0 requests took 181 days to 365 days; and
  • 0 requests took more than 365 days.

Completion times Requests Closed During Fiscal 2023-2024

Image
Completion times Requests Closed During Fiscal 2023-2024 - text version follows
Graph Completion times - Text version
1 to 15 days16 to 30 days31 to 60 days61 to 120 days121 to 180 days181 to 365 daysMore than 365 days
141225000

Completion Rates Requests Closed During Fiscal 2023-2024

Image
Completion Rates Requests Closed During Fiscal 2023-2024 - text version follows
Pie Chart of Completion Rates - Text version
1 to 15 days16 to 30 days31 to 60 days61 to 120 days121 to 180 days181 to 365 daysMore than 365 days
43%36%6%15%0%0%0%

Consultations:

A consultation is when the record(s) responding to a particular request are transmitted from another organization (federal, provincial, territorial, municipal) to the Commission for review, and to advise recommendations if any exemptions are needed.

During this reporting period, the Commission received 17 consultation requests and reviewed a total of 795 pages originating from other Government of Canada institutions. All consultations were closed during the reporting period and none carried over from the last reporting period. The completion times were as follows:

  • 13 consultation requests took 1 to 15 days;
  • 2 consultation requests took 16 to 30 days; and
  • 2 consultation requests took 31 to 60 days.

The Commission had no concerns with the full disclosure of the records for 15 out of the 17 consultation requests, the Commission recommended a partial disclosure in 1 consultation request, and to exempt all records in 1 consultation request.

Informal requests:

An informal request is a request for information that is not processed under the Access to Information Act. The administration fee cannot be charged for informal requests and there are no deadlines for responding. Also, the requester has no statutory right to complain to the Office of the Information Commissioner of Canada.

The Commission received 30 new informal requests during this reporting period and 2 were outstanding from previous reporting periods for a total of 32 informal requests, which were all closed during this reporting period.

Of the 32 informal requests closed during this period, 41,152 pages were re-released, and the completion times were as follows:

  • 7 informal requests took 1 to 15 days;
  • 22 informal requests took 16 to 30 days;
  • 2 informal requests took 31 to 60 days;
  • 0 informal requests took 61 to 120 days;
  • 0 informal requests took 121 to 180 days;
  • 0 informal requests took 181 to 365 days; and
  • 1 informal request took more than 365 days;

Multi-year trends

Figure 1 demonstrates the number of requests received, processed, and closed during each fiscal year over the past five years. We observe a significantly lower number of requests in 2019-2020 compared to the following 4 fiscal years, where there was significant growth in 2020-2021, up to 40 requests, a decrease in 2021-2022 and 2022-2023, and a slight increase for the reporting year. The number of requests received, processed, and closed over the last 3 fiscal years has been relatively stable.

Figure 1. Multi-year trend on the number of requests received, processed, and closed each fiscal year

Image
Figure 1. Multi-year - text version follows
Figure 1 - text version
Number of requests
2019-20202020-20212021-20222022-20232023-2024
2640343233

Figure 2 shows the number of consultations processed during each reporting period. It includes those received during the fiscal year 2023-2024 and carried over from previous years. Although there is no consistent pattern in these numbers to set a specific trend, we observe that this number has significantly increased in the reporting period.

Figure 2. Multi-year trend on the number of consultations processed each fiscal year

Image
Figure 2. Multi-year - text-version follows
Figure 2 - text version
Number of consultations
2019-20202020-20212021-20222022-20232023-2024
916121017

Concerning Figure 3, the graph shows the number of complaints processed during each reporting period over the past five years, which includes those received during fiscal year 2023-2024 and carried over from previous years. The Commission did not receive any new complaints during the reporting period, 1 complaint was carried over from previous fiscal years and remains open, and 1 complaint was closed in 2023-2024. This is further explained on page 13.

Figure 3. Multi-year trend on the number of complaints processed each fiscal year

Image
Figure 3. Multi-year - text version follows
Figure 3 - text version
Number of complaints
2019-20202020-20212021-20222022-20232023-2024
691372

Requests closed past the legislated timelines

The Commission is committed to completing requests in a timely fashion. During this reporting period, 31 requests, or 94%, were responded to within the legislated timelines, while 2, or 6%, were closed past the legislated timeline. The details are explained in the following table and further expanded below.

 
Number of requests closed past the legislated timelinePrincipal Reason
Interference with Operations / WorkloadExternal ConsultationInternal ConsultationOther
22000

Out of the 2 requests that were closed past the statutory deadline, the Commission took an extension on both requests pursuant to s. 9(1)(a) because meeting the original time limit would unreasonably interfere with the operations of the institution.

Extensions taken on requests closed within legislated timelines

The Commission took extensions on 3 requests pursuant to s. 9(1)(a) because meeting the original time limit would unreasonably interfere with the operations of the institution, and on 2 requests to consult with another Government Department.

Application of Exemptions

Partial exemptions claimed under the Access to Information Act were invoked in 20 requests. For some requests, more than one exemption was invoked.

 
Sections of the Access to Information ActNumber of requests

Paragraph 16(2)(c) – Law enforcement and investigations – Security - The head of a government institution may refuse to disclose any record requested under this Part that contains information that could reasonably be expected to facilitate the commission of an offence, including, without restricting the generality of the foregoing, any such information

(c) on the vulnerability of particular buildings or other structures or systems, including computer or communication systems, or methods employed to protect such buildings or other structures or systems.

1
Section 17 – Safety of individuals - The head of a government institution may refuse to disclose any record requested under this Part that contains information the disclosure of which could reasonably be expected to threaten the safety of individuals.2
Subsection 19(1) – Personal information – Subject to section 2, the head of a government institution shall refuse to disclose any record requested under this Part that contains personal information.9
Paragraph 20(1)(c) – Third party information - Subject to this section, the head of a government institution shall refuse to disclose any record requested under this Part that contains information the disclosure of which could reasonably be expected to result in material financial loss or gain to, or could reasonably be expected to prejudice the competitive position of, a third party1
Paragraph 21(1)(a) – Advice, etc. – The head of a government institution may refuse to disclose any record requested under this Part that contains (a) advice or recommendations developed by or for a government institution or a minister of the Crown2
Paragraph 21(1)(b) – Advice, etc. – The head of a government institution may refuse to disclose any record requested under this Part that contains an account of consultations or deliberations in which directors, officers or employees of a government institution, a minister of the Crown or the staff of a minister participate1
Section 23 – Protected information — solicitors, advocates and notaries – The head of a government institution may refuse to disclose any record requested under this Part that contains information that is subject to solicitor-client privilege or the professional secrecy of advocates and notaries or to litigation privilege.3
Subsection 24(1) – Statutory prohibitions against disclosure – The head of a government institution shall refuse to disclose any record requested under this Part that contains information the disclosure of which is restricted by or pursuant to any provision set out in Schedule II.1

Legal Advice Sought

During the reporting period, legal advice was requested 4 times for issues regarding the Access to Information Act.

5. Training and Awareness

The ATIP Unit provides policy and processing advice to the Commission staff on the Access to Information Act as needed.

The ATIP Unit training provides the participants with key notions of the ATIP process and explains their roles and responsibilities when responding to ATIP requests. The training also promotes information management best practices. During fiscal year 2023-2024, the ATIP Unit provided 14 group and 2 one-on-one ATIP training sessions.

The Commission staff received internal one-on-one training and occasionally group training on their responsibilities regarding the Proactive Publication under Part 2 of the ATIA. The training was followed by guidance on the structure and limitations for each required publication received from the Treasury Board Secretariat. Proactive Publication under Part 2 of the ATIA is overseen by Finance for sections 82-84 and 86 of the Act, by Human Resources for section 85, and by the Interim Chief Commissioner’s office for section 88 of the Act.

Employees wanting more training for their personal and professional development are also referred to the Treasury Board Secretariat training calendar and the Canada School of Public Service.

6. Policies, Guidelines, and Procedures

The functioning of the ATIP Office is governed by the Treasury Board Secretariat’s policies and the Commission’s internal policies. Ongoing review and business re-engineering of the Commission’s practices concerning the processing of requests is always a top consideration. This review serves to improve our policies and practices. For example, all new records of business value are in electronic format, and the documents that are received in paper format are systematically digitized. This has facilitated the search for records process for the Offices of Primary Interest as well as the processing of the records for the ATIP Unit as it has resulted in the handling of primarily electronic records.

To make the ATIP functions operate more smoothly, the Commission continues to develop its procedures to consider the complexity of the requests to achieve our goal of fulfilling our mandate under the Access to Information Act within the prescribed deadlines. This past fiscal year, the Commission amended its ATIP Delegation to provide more authority to the ATIP Coordinator and allow for routine requests to be approved by the ATIP Coordinator, while more complex requests are reviewed by the ATIP Coordinator and approved by the ATIP Delegate. This contributes to a faster response to routine requests.

In line with our commitment to finding efficiencies, the ATIP Unit continues to refine its tools for Offices of the Primary Interest and the Commission as a whole providing information on best practices, including how to respond to an ATIP request and the retrieval of responsive records.

7. Proactive Publication under Part 2 of the Access to Information Act

The Commission is a government institution listed in Schedule I.1 of the Access to Information Act and in Schedule II of the Financial Administration Act and is therefore subject to Part 2 of the Access to Information Act. The materials required under sections 82 to 86, and 88 were proactively published by the following offices for the period from April 1, 2023, to March 31, 2024:

  • Financial Services Division
  • Administrative Services Division
  • Interim Chief Commissioner’s office

The Commission proactively published 100% of the materials required under sections 82 to 86. It proactively published 67% of the materials required under section 88. The Commission was actively working on completing the required proactive disclosure pursuant to section 88 at the end of the reporting period.

Requirements set out in sections 82 to 84 of the Access to Information Act

The main reports prepared during the reporting period for the Commission were the Departmental Plan (DP) and the Departmental Results Report (DRR) published on the Commission’s website.

The President of the Treasury Board tables an Estimates publication (Main or Supplementary) in Parliament to provide information and details on spending authorities sought for all federal government organizations. Treasury Board Secretariat posted the Main & Supplementary Estimates for all federal government organizations on Open Canada for fiscal year 2023-2024.

The Commission consulted its Financial Management System (GX) to search for expenditures related to Travel and Hospitality expenses incurred for any given period by senior officers and were published on Open Canada as required by the Financial Services Division. When necessary, the process is revised to improve the procedures associated with this task to ensure sufficient oversight at the organizational level prior to posting the information.

Requirements set out in section 85 of the Access to Information Act

Reclassification of positions were published on Open Canada during the month following each quarter.

Internal processes have been put in place to ensure that the materials are published within the established timelines. The Human Resources team uses its classification log of reclassifications, as well as a BF system to ensure that the information is prepared and presented to management for review and approval prior to publication.

Requirements set out in section 86 of the Access to Information Act

The Commission consulted its Financial Management System (GX) to search for all of the Contracts over $10,000 awarded under the Commission during the reporting period. These contracts were published on Open Canada as required by the Administration Services Division.

Regular meetings are held to transfer knowledge or address any questions any team member may have about the exercise and to inform the team of any updated directive in reference to proactive disclosures. The meetings assist the team collectively to improve the way the data is entered in GX promoting consistency in the publishing of the contracts.

Requirements set out in section 88 of the Access to Information Act

Briefing Note Titles and Numbers for briefing materials prepared for the Interim Chief Commissioner were published on Open Canada by the Interim Chief Commissioner’s office. There were no packages of briefing materials prepared for the Interim Chief Commissioner. Packages of briefing materials prepared for the Interim Chief Commissioner’s appearances before Parliamentary committees were published on Open Canada during the reporting period with the exception of one package, which will be published in the next fiscal year.

When proactive disclosure of titles and reference numbers of memoranda prepared for the Chief Commissioner became a legislative requirement, an internal process was put in place to respond. This process includes guidelines on naming conventions; how to track the documents; and on maintaining a filing system, to respond to this requirement.

 
Legislative RequirementSectionPublication TimelineInstitutional Requirement
All Government Institutions as defined in section 3 of the Access to Information Act
Government entities or Departments, agencies, and other bodies subject to the Act and listed in Schedules I, I.1, or II of the Financial Administration Act
Government institutions that are departments named in Schedule I to the Financial Administration Act or portions of the core public administration named in Schedule IV to that Act (i.e. government institutions for which Treasury Board is the employer)
Ministers
Travel Expenses82Within 30 days after the end of the month of reimbursementPublished at 100%
Hospitality Expenses83Within 30 days after the end of the month of reimbursementPublished at 100%
Reports tabled in Parliament84Within 30 days after tablingPublished at 100%
Contracts over $10,00086

Q1-3: Within 30 days after the quarter

Q4: Within 60 days after the quarter

Published at 100%
Grants & Contributions over $25,00086Within 30 days after the quarterNil for this reporting period
Titles and reference numbers of memoranda prepared for a deputy head or equivalent, that is received by their office88(b)Within 30 days after the end of the month receivedPublished at 100%
Packages of briefing materials prepared for a deputy head or equivalent’s appearance before a committee of Parliament88(c)Within 120 days after appearancePublished at 67%
Reclassification of positions85Within 30 days after the quarterPublished at 100%
Packages of briefing materials prepared by a government institution for new or incoming ministers74(a)Within 120 days after appointment 
Titles and reference numbers of memoranda prepared by a government institution for the minister, that is received by their office74(b)Within 30 days after the end of the month received 
Package of question period notes prepared by a government institution for the minister and in use on the last sitting day of the House of Commons in June and December74(c)Within 30 days after last sitting day of the House of Common in June and December 
Packages of briefing materials prepared by a government institution for a minister’s appearance before a committee of Parliament74(d)Within 120 days after appearance 
Travel Expenses75Within 30 days after the end of the month of reimbursement 
Hospitality Expenses76Within 30 days after the end of the month of reimbursement 
Contracts over $10,00077

Q1-3: Within 30 days after the quarter

Q4: Within 60 days after the quarter

 
Ministers’ Offices Expenses
*Note: This consolidated report is currently published by TBS on behalf of all institutions.
78Within 120 days after the fiscal year 

8. Initiatives and Projects to Improve Access to Information

During the reporting period, the Commission started the implementation of ATIPXpress, a new Request Processing Software Solution (RPSS). This process included installation, configuration, and testing the software, as well as training sessions for the Commission’s ATIP staff. The new system will increase efficiency of the ATIP Unit by automating a number of routine ATIP operations that are currently done manually. Furthermore, ATIPXpress will increase the overall accessibility of the released records. The Commission is at the final stages of the implementation process and plans to go live in the next reporting period.

In addition, the ATIP Unit was using, as required, secured Microsoft 365 OneDrive links to provide requesters with voluminous electronic responsive records. This allowed the requesters to click on the link to access the records automatically. This ensured that the records were being sent directly to the requester in a timely manner.

9. Summary of Key Issues and Actions Taken on Complaints

The Commission did not receive any new complaints during the reporting period. In addition, the Commission worked on 2 complaints that were carried over from previous fiscal years, 1 complaint was closed in 2023-2024, and 1 remains open. The key issues were as follows:

 
COMPLAINTS RECEIVED IN FISCAL YEAR 2022-2023REASON FOR COMPLAINTSTATUS
Received April 7, 2022Refusal - General
  • Ongoing
 
COMPLAINTS CARRIED FORWARD FROM FISCALREASON FOR COMPLAINTSTATUS
Received July 5, 2021Exemption
  • Closed – May 23, 2023
  • OIC ceased to investigate

10. Reporting on Access to Information fees for the purposes of the Service Fees Act

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution.

With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act.

Enabling authority: Access to Information Act
Fee payable: $5.00 application fee is the only fee charged for an ATI request
Total revenue: $160.00
Fees waived: $5.00
Cost of operating the program: $295,642.00

In accordance with the Directive on the Administration of the Access to Information Act, issued on July 13, 2022, and the changes to the Access to Information Act that came into force on June 21, 2019, the Canadian Human Rights Commission waives all fees prescribed by the Act and Regulations, other than the $5.00 application fee set out in paragraph 7(1)(a) of the Regulations.

11. Monitoring Compliance

Requests are monitored daily. Information about the different processing stages is entered into the Commission’s case management system. Weekly reports of the open requests and complaints are generated and shared with the team, the ATIP Coordinator, and the ATIP Delegate.

Delays in processing requests primarily occur when consultations are needed or when handling voluminous records. When it appears that a delay in processing a request is inevitable, the ATIP staff contacts the requester. If the requester cannot be reached, the ATIP Coordinator is notified of any concerns. If necessary, the ATIP Delegate is notified to ensure that the request is being processed in a reasonable period. In addition, the Commission makes every effort to limit conducting inter-institutional consultations, but they could be carried out if requested by the ATIP Coordinator or the ATIP Delegate when there is an intention to disclose information. The ATIP Delegate will bring any issues to the Executive Director’s attention and the Executive Director will discuss them with the Chief Commissioner, as required.

The proactive publication of information under Part 2 of the Access to Information Act is monitored by the Commission for its accuracy and completeness. Various consultations and verifications of the information required for its publication are carried out internally and the information is approved by senior management prior to its publication. This monitoring process provides sufficient oversight at the organizational level before any information is published on Open Canada.

Appendix A

 
Access to Information Act and Privacy Act Delegation Order
Pursuant to section 95(1) of the Access to Information Act and section 73(1) of the Privacy Act, the Interim Chief Commissioner, Canadian Human Rights Commission, hereby delegates to the persons holding the positions set out in the schedule hereto, or the persons occupying the positions on an acting basis, the ability to exercise the powers, duties and functions of the Chief Commissioner as the head of a government institution, under the section of the Act set out in the schedule opposite each position. This delegation replaces any and all previous designations/delegations.
Schedule
PositionPrivacy Act and RegulationsAccess to Information Act and Regulations
Executive DirectorFull Authority except to waive solicitor-client privilege under 27Full Authority except to waive solicitor-client privilege under 23
Director General, Corporate Management BranchFull Authority except to waive solicitor-client privilege under 27Full Authority except to waive solicitor-client privilege under 23
Full authority to exercise all powers, duties, and functions of the head of the institution as they existed prior to June 21, 2019 with respect to any complaint, investigation, application, judicial review, or appeal that was initiated before that date
Manager, Information Management and Access to Information and Privacy8(4) and (5), 9(1) and (4), 10, 14(a) and (b), 15,17(1), (2) and (3), 18(2), 19(1) and (2), 20, 21, 22(1) and (2), 23, 24, 25, 26, 27, 27(1), 28, 31, 33(2), 35(1) and (4), 36(3), 37(3), 70, 774(2.1), 6.1, 7(a) and (b), 8(1), 9, 11, 12(1), 12(2), 12(3), 13, 14, 15, 16,16.5,17,18,18.1, 19, 20, 21, 22, 22.1, 23, 23.1, 24, 25, 26, 27(1) and (4), 28(1), (2) and (4), 33, 35(2)(b), 36.1, 37(1) and (4), 43(2), 44(2), 69, 70, 71

Appendix B

Section 1: Requests Under the Access to Information Act

1.1 Number of requests

 
 Number of Requests
Received during reporting period40
Outstanding from previous reporting periods2
Outstanding from previous reporting period1 
Outstanding from more than one reporting period1 
Total42
Closed during reporting period33
Carried over to next reporting period9
Carried over within legislated timeline3 
Carried over beyond legislated timeline6 

1.2 Sources of requests

 
SourceNumber of Requests
Media2
Academia0
Business (private sector)10
Organization1
Public21
Decline to Identify6
Total40

1.3 Channels of requests

 
SourceNumber of Requests
Online35
E-mail1
Mail2
In person0
Phone2
Fax0
Total40

Section 2: Informal Requests

2.1 Number of informal requests

 
 Number of Requests
Received during reporting period30
Outstanding from previous reporting periods2
Outstanding from previous reporting period1 
Outstanding from more than one reporting period1 
Total32
Closed during reporting period32
Carried over to next reporting period0

2.2 Channels of informal requests

 
SourceNumber of Requests
Online30
E-mail0
Mail0
In person0
Phone0
Fax0
Total30

2.3 Completion time of informal requests

 
Completion Time
0 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
7222000132

2.4 Pages released informally

 
Less Than 100 Pages Released100-500 Pages Released501-1000 Pages Released1001-5000 Pages ReleasedMore Than 5000 Pages Released
Number of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages Released
162071120990048464130382

2.5 Pages re-released informally

 
Less Than 100 Pages Released100-500 Pages Released501-1000 Pages Released1001-5000 Pages ReleasedMore Than 5000 Pages Released
Number of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages ReleasedNumber of RequestsPages Released
0000004000

Section 3: Applications to the Information Commissioner on Declining to Act on Requests

 
 Number of Requests
Outstanding from previous reporting period0
Sent during reporting period0
Total0
Approved by the Information Commissioner during reporting period0
Declined by the Information Commissioner during reporting period0
Withdrawn during reporting period0
Carried over to next reporting period0

Section 4: Requests Closed During the Reporting Period

4.1 Disposition and completion time

 
Disposition of RequestsCompletion Time
0 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
All disclosed40010006
Disclosed in part061400011
All exempted10000001
All excluded00000000
No records exist25100008
Request transferred00000000
Request abandoned10000001
Neither confirmed nor denied61000007
Declined to act with the approval of the Information Commissioner00000000
Total14122500033

4.2 Exemptions

 
SectionNumber of RequestsSectionNumber of RequestsSectionNumber of RequestsSectionNumber of Requests
13(1)(a)016(2)018(a)120.10
13(1)(b)016(2)(a)018(b)020.20
13(1)(c)016(2)(b)018(c)020.40
13(1)(d)016(2)(c)118(d)021(1)(a)2
13(1)(e)016(3)018.1(1)(a)021(1)(b)1
14016.1(1)(a)018.1(1)(b)021(1)(c)0
14(a)016.1(1)(b)018.1(1)(c)021(1)(d)0
14(b)016.1(1)(c)018.1(1)(d)0220
15(1)016.1(1)(d)019(1)922.1(1)0
15(1) - I.A.*016.2(1)020(1)(a)0233
15(1) - Def.*016.3020(1)(b)023.10
15(1) - S.A.*016.4(1)(a)020(1)(b.1)024(1)1
16(1)(a)(i)016.4(1)(b)020(1)(c)1260
16(1)(a)(ii)016.5020(1)(d)0--
16(1)(a)(iii)016.60----
16(1)(b)0172----
16(1)(c)0------
16(1)(d)0------

4.3 Exclusions

 
SectionNumber of RequestsSectionNumber of RequestsSectionNumber of Requests
68(a)069(1)069(1)(g) re (a)0
68(b)069(1)(a)069(1)(g) re (b)0
68(c)069(1)(b)069(1)(g) re (c)0
68.1069(1)(c)069(1)(g) re (d)0
68.2(a)069(1)(d)069(1)(g) re (e)0
68.2(b)069(1)(e)069(1)(g) re (f)0
--69(1)(f)069.1(1)0

4.4 Format of information released

 
PaperElectronicOther
E-recordData setVideoAudio
0160000

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper, e-record and dataset formats
 
Number of Pages ProcessedNumber of Pages DisclosedNumber of Requests
3095158425
4.5.2 Relevant pages processed per request disposition for paper, e-record and dataset formats by size of requests
 
DispositionLess Than 100 Pages Processed100-500 Pages Processed501-1000 Pages Processed1001-5000 Pages ProcessedMore Than 5000 Pages Processed
Number of RequestsPages ProcessedNumber of RequestsPages ProcessedNumber of RequestsPages ProcessedNumber of RequestsPages ProcessedNumber of RequestsPages Processed
All disclosed514900000000
Disclosed in part91760017521201700
All exempted1110000000
All excluded0000000000
Request abandoned1000000000
Neither confirmed nor denied7000000000
Declined to act with the approval of the Information Commissioner0000000000
Total233260017521201700
4.5.3 Relevant minutes processed and disclosed for audio formats
 
Number of Minutes ProcessedNumber of Minutes DisclosedNumber of Requests
000
4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests
 
DispositionLess Than 60 Minutes Processed60 - 120 Minutes ProcessedMore than 120 Minutes Processed
Number of RequestsMinutes ProcessedNumber RequestsMinutes ProcessedNumber of RequestsMinutes Processed
All disclosed000000
Disclosed in part000000
All exempted000000
All excluded000000
Request abandoned000000
Neither confirmed nor denied000000
Declined to act with the approval of the Information Commissioner000000
Total000000
4.5.5 Relevant minutes processed and disclosed for video formats
 
Number of Minutes ProcessedNumber of Minutes DisclosedNumber of Requests
000
4.5.6 Relevant minutes processed per request disposition for video formats by size of requests
 
DispositionLess Than 60 Minutes Processed60 - 120 Minutes ProcessedMore than 120 Minutes Processed
Number of RequestsMinutes ProcessedNumber RequestsMinutes ProcessedNumber of RequestsMinutes Processed
All disclosed00000
Disclosed in part00000
All exempted00000
All excluded00000
Request abandoned00000
Neither confirmed nor denied00000
Declined to act with the approval of the Information Commissioner00000
Total00000
4.5.7 Other complexities
 
DispositionConsultation RequiredLegal Advice SoughtOtherTotal
All disclosed0000
Disclosed in part2305
All exempted0000
All excluded0000
Request abandoned0000
Neither confirmed nor denied0000
Declined to act with the approval of the Information Commissioner0000
Total2305

4.6 Closed requests

4.6.1 Requests closed within legislated timelines
 
Number of requests closed within legislated timelines31
Percentage of requests closed within legislated timelines (%)93.93939394

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines
 
Number of requests closed past the legislated timelinesPrincipal Reason
Interference with operations/ WorkloadExternal ConsultationInternal ConsultationOther
22000
4.7.2 Requests closed beyond legislated timelines (including any extension taken)
 
Number of days past legislated timelinesNumber of requests past legislated timeline where no extension was takenNumber of requests past legislated timeline where an extension was takenTotal
1 to 15 days000
16 to 30 days000
31 to 60 days000
61 to 120 days011
121 to 180 days000
181 to 365 days000
More than 365 days011
Total022

4.8 Requests for translation

 
Translation RequestsAcceptedRefusedTotal
English to French000
French to English000
Total000

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

 
Disposition of Requests Where an Extension Was Taken9(1)(a) Interference With Operations/ Workload9(1)(b) Consultation9(1)(c) Third-Party Notice
Section 69Other
All disclosed1000
Disclosed in part3020
All exempted0000
All excluded0000
Request abandoned0000
No records exist1000
Declined to act with the approval of the Information Commissioner0000
Total5020

5.2 Length of extensions

 
Length of Extensions9(1)(a) Interference With Operations/ Workload9(1)(b) Consultation9(1)(c) Third-Party Notice
Section 69Other
30 days or less2020
31 to 60 days3000
61 to 120 days0000
121 to 180 days0000
181 to 365 days0000
365 days or more0000
Total5020

Section 6: Fees

 
Fee TypeFee CollectedFee WaivedFee Refunded
Number of RequestsAmountNumber of RequestsAmountNumber of RequestsAmount
Application32$160.001$5.000$0.00
Other fees0$0.000$0.000$0.00
Total32$160.001$5.000$0.00

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

 
ConsultationsOther Government of Canada InstitutionsNumber of Pages to ReviewOther OrganizationsNumber of Pages to Review
Received during the reporting period1779500
Outstanding from the previous reporting period0000
Total1779500
Closed during the reporting period1779500
Carried over within negotiated timelines0000
Carried over beyond negotiated timelines0000

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

 
RecommendationNumber of Days Required to Complete Consultation Requests
0 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
Disclose entirely2112000015
Disclose in part10000001
Exempt entirely01000001
Exclude entirely00000000
Consult other institution00000000
Other00000000
Total1322000017

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

 
RecommendationNumber of Days Required to Complete Consultation Requests
0 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
Disclose entirely00000008
Disclose in part00000000
Exempt entirely00000000
Exclude entirely00000000
Consult other institution00000000
Other00000000
Total00000000

Section 8: Completion Time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services

 
Number of DaysFewer Than 100 Pages Processed100-500 Pages Processed501-1000 Pages Processed1001-5000 Pages ProcessedMore Than 5000 Pages Processed
Number of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages Disclosed
1 to 150000000000
16 to 300000000000
31 to 600000000000
61 to 1200000000000
121 to 1800000000000
181 to 3650000000000
More than 3650000000000
Total0000000000

8.2 Requests with Privy Council Office

 
Number of DaysFewer Than 100 Pages Processed100-500 Pages Processed501-1000 Pages Processed1001-5000 Pages ProcessedMore Than 5000 Pages Processed
Number of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages DisclosedNumber of RequestsPages Disclosed
1 to 150000000000
16 to 300000000000
31 to 600000000000
61 to 1200000000000
121 to 1800000000000
181 to 3650000000000
More than 3650000000000
Total0000000000

Section 9: Investigations and Reports of finding

9.1 Investigations

 
Section 32 Notice of intention to investigateSubsection 30(5) Ceased to investigateSection 35 Formal Representations
010

9.2 Investigations and Reports of finding

 
Section 37(1) Initial ReportsSection 37(2) Final Reports
ReceivedContaining recommendations issued by the Information CommissionerContaining an intent to issue an order by the Information CommissionerReceivedContaining recommendations issued by the Information CommissionerContaining orders issued by the Information Commissioner
000000

Section 10: Court Action

10.1 Court actions on complaints

 
Section 41
Complainant (1)Institution (2)Third Party (3)Privacy Commissioner (4)Total
00000

10.2 Court actions on third party notifications under paragraph 28(1)(b)

 
Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources Related to the Access to Information Act

11.1 Allocated Costs

 
ExpendituresAmount
Salaries$212,939
Overtime$0
Goods and Services$82,703
Professional services contracts$2,600 
Other$80,103
Total$295,642

11.2 Human Resources

 
ResourcesPerson Years Dedicated to Access to Information Activities
Full-time employees2.131
Part-time and casual employees0.000
Regional staff0.000
Consultants and agency personnel0.000
Students0.000
Total2.131

Note: Enter values to three decimal places.

Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Name of institution: Canadian Human Rights Commission

Reporting period: 2023-04-01 to 2024-03-31

Section 1: Capacity to Receive Requests under the Access to Information Act and the Privacy Act

1.1 Enter the number of open requests that are outstanding from previous reporting periods.

 
Fiscal Year Open Requests Were ReceivedOpen Requests that are Within Legislated Timelines as of March 31, 2024Open Requests that are Beyond Legislated Timelines as of March 31, 2024Total
Received in 2023-2024459
Received in 2022-2023000
Received in 2021-2022000
Received in 2020-2021000
Received in 2019-2020000
Received in 2018-2019000
Received in 2017-2018000
Received in 2016-2017000
Received in 2015-2016000
Received in 2014-2015 or earlier000
Total459

Row 11, Col. 3 of Section 1.1 must equal Row 7, Col. 1 of Se 2023-24 Statistical Report on the Access to Information Act

1.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.

 
Fiscal Year Open Complaints Were Received by InstitutionNumber of Open Complaints
Received in 2023-20240
Received in 2022-20231
Received in 2021-20220
Received in 2020-20210
Received in 2019-20200
Received in 2018-20190
Received in 2017-20180
Received in 2016-20170
Received in 2015-20160
Received in 2014-2015 or earlier0
Total1

Section 2: Open Requests and Complaints Under the Privacy Act

 
Fiscal Year Open Requests Were ReceivedOpen Requests that are Within Legislated Timelines as of March 31, 2024Open Requests that are Beyond Legislated Timelines as of March 31, 2024Total
Received in 2023-2024033
Received in 2022-2023000
Received in 2021-2022000
Received in 2020-2021000
Received in 2019-2020000
Received in 2018-2019000
Received in 2017-2018000
Received in 2016-2017000
Received in 2015-2016000
Received in 2014-2015 or earlier000
Total033

2.2 Enter the number of open complaints with the Privacy Commissioner of Canada that are outstanding from previous reporting periods.

 
Fiscal Year Open Complaints Were Received by InstitutionNumber of Open Complaints
Received in 2023-20244
Received in 2022-20230
Received in 2021-20221
Received in 2020-20210
Received in 2019-20200
Received in 2018-20190
Received in 2017-20180
Received in 2016-20170
Received in 2015-20160
Received in 2014-2015 or earlier0
Total5

Section 3: Social Insurance Number

 
Has your institution begun a new collection or a new consistent use of the SIN in 2023-2024?No

Section 4: Universal Access under the Privacy Act

 
How many requests were received from confirmed foreign nationals outside of Canada in 2023-2024?0
Corporate Publications

Did you find what you were looking for?Yes No

Did you find what you were looking for?

Yes No