File a complaint with the Accessibility Commissioner

If you have suffered harm because a federally regulated organization did not meet their requirements about accessibility plans, feedback processes or progress reports, you may be able to file a complaint with the Accessibility Commissioner. 

What you need to know

  • you must file a complaint within 12 months of finding out that an organization did not meet the requirements in the Regulations
  • the Accessibility Commissioner only deals with complaints about harm people suffered because federally regulated organizations did not meet their requirements about accessibility plans, feedback processes and progress reports
  • the organization must be covered  by the Accessible Canada Act
  • you can file a complaint on behalf of others as long as you have their consent
  • you do not need to pay a fee to file a complaint

Parties involved in a complaint The people (parties) involved in a complaint are:

Complainant: This is the person who experienced the harm. 
Representative: The Complainant can have someone else file a complaint for them. This person is called their Representative. The Representative must have the Complainant’s permission or have the authority to file a complaint for them. 
Respondent: This is the organization that the complaint is about.

 

Start your complaint to the Accessibility Commissioner

Learn how to complain to the Commissioner about harm related to accessibility plans, feedback processes and progress reports under the Accessible Canada Regulations.

 

Complain about accessibility to another agency

Find out if your complaint falls under another federal or provincial agency’s jurisdiction and how to contact them.

Did you find what you were looking for?Yes No

Did you find what you were looking for?

Yes No