Note: The information below applies to feedback processes developed under the Accessible Canada Regulations. Visit the Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations or the Accessible Transportation Planning and Reporting Regulations to learn about requirements under those regulations.
The voluntary self-assessment tool is a tool to help organizations create and review their feedback process, in compliance with the requirements of the Accessible Canada Act and the Accessible Canada Regulations.
Organizations are required to publish a description of their feedback process that explains:
The Accessible Canada Act and the Accessible Canada Regulations require that federally regulated organizations develop a process for receiving and dealing with feedback:
Organizations must establish a feedback process that:
Organizations must publish a description of its feedback process at the same time that it publishes its first accessibility plan. The organization must notify the Accessibility Commissioner about both documents.
For information about the publication requirements for your organization's feedback process visit Publication requirements.
Organizations may amend their feedback process at any time. A description of the new version must be published as soon as possible after any change. Organizations must also notify the Accessibility Commissioner within 48 hours after publishing an amended description of the feedback process.