Accessibility Plan and feedback

As Canada’s national human rights institution, Canada’s human rights watchdog, and as the home to Canada’s Accessibility Commissioner, we are striving to be an accessibility leader in creating environments, services and experiences that welcome and benefit everyone.

Our commitment to accessibility

The Canadian Human Rights Commission is working hard to be an accessible and inclusive organization. As Canada’s national human rights institution, Canada’s human rights watchdog, and as the home to Canada’s Federal Accessibility Commissioner, we take this responsibility seriously.

We know we have much work ahead to become a barrier-free organization. We will approach this responsibility by listening, learning and taking action.

We are working with the key principle of “Nothing Without Us.”

As we work to put this plan in place, we will continue to count on feedback from our employees, rights holders and people with lived-experience, and other stakeholders.

We will work hard to put this plan in place in a way that respects the principles of the Accessible Canada Act:

  • dignity;
  • equal opportunities;
  • barrier-free access;
  • meaningful options;
  • involving people with disabilities in the development and design of our policies, programs, services and structures;
  • recognizing that people can be excluded and discriminated against for more than one reason at the same time (intersectionality); and
  • achieving the highest level of accessibility.

Together, Commission employees from all levels of the organization are working to implement this Accessibility Plan. We will implement the Plan in partnership with other Commission-wide efforts we are taking towards anti-racism, equity and inclusion.

Our Accessibility Plan will ensure that the work we undertake to achieve accessibility excellence is sustainable, transparent, and spans the areas of accessibility outlined in the Accessible Canada Act.

This Accessibility Plan is our formal pledge to everyone we employ and everyone we serve that the Commission is committed to creating environments, services and experiences where everyone can belong, and everyone feels valued and respected.

CHRC's accessibility plan and progress reports

Our Accessibility Plan will ensure that the work we undertake to achieve accessibility excellence is sustainable, transparent, and spans the areas of accessibility outlined in the Accessible Canada Act.

Our Accessibility Plan Progress report outlines the progress we are making in implementing the concrete actions identified in our Accessibility Plan.

Feedback

How to provide your input

The Commission recognizes the vital role that people with disabilities, our employees, people who use our services, and other interested members of the public play in helping us to identify, remove and prevent barriers.

You can use our feedback process to share your comments and ideas. We invite your feedback on:

  • our Accessibility Plan;
  • how we are putting the plan in place;
  • any barriers that you may encounter when working for us or in communicating with us or accessing our programs and services; and
  • our feedback process.

The Accessible Canada Act requires us to publish annual progress reports for the next 2 years and to develop a new plan in 3 years. We will use this feedback to produce our progress reports and to create our next Accessibility Plan.

We have designated our Director General, Corporate Management Branch, to receive feedback on behalf of the Commission.

You can send feedback anonymously or you can include your name and contact information. You can provide feedback in the following ways:

  • Send an email to info.com@chrc-ccdp.gc.ca
  • Call by telephone at 1-888-214-1090 or by TTY at 1-888-643-3304
  • Use Video Relay Service at Canada VRS
  • Mail us at: 344 Slater Street, Ottawa, ON, K1A 0N7

We will confirm that we have received your feedback.

Alternate Formats

You can ask for a copy of our Accessibility Plan or a description of our feedback process in one of these alternate formats:

  • Print
  • Large print
  • Braille
  • Audio format
  • Electronic formats

We will send you the document within 15 days. For Braille and audio formats, we will send them to you within 45 days.

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